Customer Service Administrator - Watford, United Kingdom - Recruitment Helpdesk

Recruitment Helpdesk

Verified Company

Watford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator

£20,000 - £22,000 per annum

Watford, Herts

We are recruiting for an established organisation based in Watford who specialise in providing safety wear, personal protective equipment and traffic management equipment.

This is an exciting opportunity to join a dynamic team in a varied, customer focused and administrative role.

Responsibilities will include:

Talking to customers over the phone and processing orders
Creating quotations based on customer requirements
Contacting regular customers and obtaining their current requirements
Following up on every order to make sure the customer received the right order at the right time and rectifying any issues
Offering customers alternative items when their preferred ones are out of stock
Resolving customer complaints or queries in a timely and appropriate manner
Keeping accurate records of orders and clients. Printing and filing invoices and purchase orders as necessary
Follow up with suppliers on a regular basis for promotional items, pricing and updated catalogues/ new products
Managing own calendar/ diary, setting reminders for follow ups with suppliers & clients
Adding, removing and updating products & brands on the website
Checking the Magento platform, PayPal & Sage accounts to make sure money has been received before dispatch & checking the fraud screening results
Be solely responsible for opening and closing the office on time
Prioritising work when there are multiple tasks to complete with varying urgencies
Dispatching in house orders as and when and tracking them