Housing Management Apprentice - Accrington, United Kingdom - Onward Homes

Onward Homes
Onward Homes
Verified Company
Accrington, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description
Housing Management Apprentice


Full Time Salary
- £21,840 (£12.00 Per Hour Real Living Wage)


Employment Type

  • Full time

Hours Per Week

  • 35

Region

  • Lancashire

Location

  • The Globe Centre, Accrington, BB5 0FL

Contract Type

  • Fixed Term Contract

Contract Duration

  • 2 years

Job Type

  • Apprentice

Closing Date

  • 16/02/2024

Ref No

  • 2063

What you can expect from us

  • We offer a competitive salary of £21,840 ( £12per hour Real living wage)
  • 32 days annual leave plus bank holidays
  • Opportunity to further increase annual leave with service or through the holiday purchase scheme.
  • Immediate entry to our Pension scheme (matched contributions up to 10%).
  • A great flexible working environment, with a range of family friendly policies.
  • Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.

  • Paid leave for absence including sickness, maternity, paternity, and adoption leave.
  • Access of up to £150 annually through the 'Learning for life' scheme.
  • Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
  • Develop your career with support and access to training and qualifications allowing you to develop your professional development to MRICS.

About the role


Onward Homes is now looking to recruit a Housing Management Apprentice to work within our Neighbourhoods team in Lancashire and assist the team in delivering a first-class housing service to our tenants and prospective tenants.


Qualifications at this level will enable you to be an effective housing practitioner and will provide you with a broader understanding of how your organisation and others in the housing industry work.

Modules will include Occupancy, tenure and lettings, rental income, anti-social behaviour, housing repairs and maintenance, customer service, managing leasehold and sustainable communities.

See further information on the CIH
:CIH Level 3 Certificate in Housing Practice | Housing Academy

Key areas of apprenticeship work

Areas of work

  • Support colleagues to allocate properties to people in housing need according to Onward's allocations process and Onward's targets for void properties; helping colleagues to organise commercial lets and to deliver home ownership properties.
  • Help colleagues carry out tenancy management tasks such as signups for new properties and responding to tenant enquiries.
  • Assist with the maintenance and improvement of the appearance of our neighbourhoods, including assisting colleagues to take enforcement action where appropriate.
  • Provide support to colleagues delivering Specialist Living/Supported/Older Persons' services to customers.
  • Support colleagues with income collection and taking payments from customers.
  • Assist colleagues to help customers in need of support with financial issues such as affording their rent and maximising income.
  • Assist colleagues to deliver Onward's social investment initiatives.

What are we looking for in our next apprentice?

Essential:


  • Experience of working in a customer facing environment.
  • Experience of using relevant IT packages including Word, Excel, databases and Teams.
  • Ability to manage data accurately and to demonstrate attention to detail.
  • Proven ability to manage a varied workload whilst achieving priorities and objectives.
  • Excellent problem solving and negotiation skills.
  • Ability to work both independently and as part of a team in order to achieve collective goals.
  • Excellent communication and listening skills in order to deliver a highquality efficient service.
  • Commitment to being accountable for own knowledge, skills, time management and personal development.

Desirable:

  • Knowledge of Social Housing.
  • Recognised Customer Service qualification.

About Onward


Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.


We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year.

We do more than just provide a roof over our customers' heads, we're here to make a real difference.


In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.


Please note that we reserve the right to close the vacancy early prior to the closing date.
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