Patient Services Advisor - Stamford, United Kingdom - Lakeside Healthcare

Lakeside Healthcare

Verified Company

Stamford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Lakeside

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Caring & Respect Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice

Lakeside Stamford is a friendly surgery run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided to our community.

We build upon this by investing in people, facilities and equipment to provide services that are more accessible, more convenient and more diverse within the local community.

Job Introduction

Do you have excellent customer service skills?
Do you thrive in a busy, fast paced environment?
Are you an organized person with great attention to detail?

If you answered yes to any of these questions, we would like to hear from you

This position has multiple vacancies.

What you will do
You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way

Duties include:

Processing appointment requests from patients for on the day and future appointments
Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Registration of new patients computer data entry and medical records
Front desk duties.
Administration duties.
Process digital platform submissions.

Essential Criteria
We are looking for somebody with;

Excellent interpersonal, verbal and written communication skills
The ability to use their own initiative
The ability to work as part of an integrated and multiskilled team
Good telephone manner, even when under pressure

Application process

Please ensure you have your Right to Work documentation available as we are able to view these original documents on screen.

We will require you to produce these prior to your start date.

Equality, Diversity and Inclusivity

Equal Opportunities
Lakeside Healthcare are an equal opportunities Employer. We are committed to ensuring that all our staff and applicants for employment are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect.

We will endeavour, through appropriate training, to ensure that employees making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions throughout our recruitment and selection processes and follow recognised industry best practice.

Pay:
£11.60 per hour

Benefits:

Employee discount
Onsite parking
Store discount

Application question(s):

Do you have the right to work in the UK? (Yes/No)
If you answered Yes you must be able to provide sufficient evidence upon interview.
Have you worked for Lakeside Healthcare before? If Yes, where did you work?

Work Location:
In person

Application deadline: 28/04/2024