Customer Experience Advisor 38806 - Coventry, United Kingdom - Jonathan Lee Recruitment Ltd

Jonathan Lee Recruitment Ltd

Verified Company

Coventry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sector:
Automotive

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Function: Sales and business development

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Contact: Ellie Ebbage

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Contact Phone:

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Expiry Date: 26 May 2023

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Job Ref: 64377

Customer Experience Advisor

Pay Rate:
up to £23.63/hr Ltd Umbrella

Division:
Sales and Marketing

Contract Position based at:
Whitley, Coventry

Position Description:

As a Customer Experience Advisor, you'll be a knowledgeable expert in our brands in order to achieve a right first time response and the highest level of customer service.

You will be part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, retailers and third parties on a daily basis.

Key Responsibilities

Responding to customer enquiries and complaints on exciting vehicle line up and products.
Introducing customers to the Retailer network and will be supporting them to deliver an exceptional customer experience.
Identifying prospective customers and generate leads to the Retailer network
Identify and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions team
Verifying all contacts and update the SV-CRM system to ensure complete Data Protection compliance
Ensuring all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business
Acting as a role model for company Values, Customer First Principles and Behaviours
Promoting a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved
Providing support to the Retailer network to assist them in achieving a "best in class" service, driving customer loyalty and retention
Ensuring the Retailer network follow all of the correct processes and procedures
Supporting ongoing marketing activities, working closely with the Marketing team
Achieving positive results that generates high Customer Satisfaction

Essential Skills, Knowledge and Experience

Customer Service
Computerliterate
Excellent timekeeping skills
Strong stakeholder negotiation skills
Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
Results orientated with a determination to make things happen
Clear demonstration of a Customer First mindset in everything you do
Ability to identify opportunities for improvements and implement change
Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
Ability to understand, interpret and action improvements
Strong decision making and problem solving skills
Ability to make quick and competent decisions

Preferred:

Call Centre experience

Additional Information:

THIS POSITION IS CONFIRMED INSIDE IR35
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.