Aftersales Leader - Gateshead, United Kingdom - Pendragon

Pendragon

Verified Company

Gateshead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Aftersales Leader

Evans Halshaw

Hyundai, Gateshead

Competitive Salary with bonus, company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
Hyundai, Gateshead are recruiting a Aftersales Leader to oversee their workshop, Service Advisors and parts department.

What does the role of an Aftersales Leader involve?

Ensure all warranty and repair work is carried out adheres to manufacturer and company standards
Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
Management of accounts, budgets and costs for the whole department.
Regular review of pricing policies and ensuring appropriate legislation is adhered to
Leading the team, setting clear targets and KPIs, to excel and over achieve these
Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations
Enhancing levels of customer service to achieve a high CSI score for the department

What do you need to succeed as an Aftersales Leader?

Experience in a target driven environment with the ability to lead and motivate a team to exceed targets
Passionate about providing exceptional levels of customer service to ensure customer retention
Proven background in running a successful workshop or parts department.
Strong business acumen
Strong knowledge of consumer/vehicle legislation

We offer fantastic development programmes for all team members who are committed and want to progress and fast track their career within an exciting and fast-paced industry.

Alongside that, we have fantastic benefits including a wide variety of discounts.