Claims Handler - Chelmsford, United Kingdom - GerrardWhite

GerrardWhite

Verified Company

Chelmsford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Credit Hire Claims Handler

Salary:
£19k - 25k depending on experience

The Company

We're one of the UK's largest managing general agents, supporting over 1,000 broker partners and more than 3 million policyholders with a wide variety of insurance products.

As a Group, we have recently become one of the UK's largest motor insurance providersand have an impressive portfolio of businesses.

There are very exciting growth and acquisition plans for us moving forward so watch this space

The Role
We are recruiting Motor Third Party Claims Handlers to join our growing in-house Credit Hire Teams.

You will be responsible for handling a portfolio of motor claims from the initial report through to the conclusion.

The goal is to swiftly determine liability and proactively handle the credit hire element of the claim to ensure the claim is settled effectively.

You will be provided with Training and support to enable you to do the job and a Personal Development Plan. Performance is measured against several Key Performance Indicators, and you will receive an annual review and an opportunity to be rewardedwith an annual bonus.

Main Responsibilities:

Managing claims caseload by the company claims philosophy, claims handling procedures and service levels.
Adhering to agreed personal authority limits, referring to the line manager for authorisation where activity exceeds such limits.
Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles).
Controlling claim cost by achieving the most economical settlement, through proactive use of the telephone making outbound calls, good use of liability and quantum arguments and effective negotiation.
Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed regularly.
Developing and maintaining effective relationships with colleagues and business partners.
Proactively managing personal training and development requirements.
Undertaking general claims tasks, as required.
Working knowledge of Motor claims handling 6 months to 1year minimum experience
Excellent Telephony skills, with proactive use of the telephone
Strong customer service and communication skills
For the top end of salary must have a working knowledge of Motor claims to include Indemnity, Liability, Third Party risks and other associated heads of claim.
Ability to manage and prioritise own workloads
Willingness to develop self and new skills
Ability to work with flexibility in a proactive claim environment
Good commercial awareness

Working Hours

9 am to 5 pm Monday to Friday
We offer a blend of home and office working with a pattern of 1 day in the office per week (once probation passed)

Office Locations

Whitstable
Haywards Heath
Tunbridge Wells
Manchester
Chelmsford

What benefits are there?
33 days holiday (including Bank Holidays) with the ability to buy and sell more days. 5% contributory pension scheme, health and wellbeing support, life assurance, a portal full of individual benefits including retail discounts, memberships, discounted restaurants,cinema tickets and much more