Resident Services Manager - Reading, United Kingdom - PMR

PMR

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, a national provider of Build to Rent residential developments is seeking a Resident Services Manager to provide on site lettings and property management services to an exciting build to rent residential scheme in Reading.

The Resident ServicesManager is the first point of contact from enquiry stage, viewing the property through to resident move in.

To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.

Key Responsibilities:

Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
Coach, train, develop and engage site team members
Reporting building issues to the relevant member of the team
Clear communication of important information, ensuring appropriate channels are used
Responding to rental enquiries, booking in and conducting viewings and agreeing offers
Completing all applicant vetting in line with company procedures
Processing offers and completing all tenancy documentation
Provide first class customer service to residents
Organising and running tenant services via third parties and in house
Ensuring up to date resident communication via various channels including social media
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues or other requests
Coordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
Carrying out regular inspections of communal areas and apartments
Organising minor works between tenancies to maintain first class presentation of apartments
Completing check in and check out reports; determining deposit returns
To ensure H&S statutory requirements are meet across the development