Customer Service Adviser - Worcester, United Kingdom - Leaders Romans Group

Leaders Romans Group

Verified Company

Worcester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Property Manager

Location:
Worcester

Brand:
Leaders

Salary:
up to £29,000 inclusive of commission and bonuses

Hours:
Monday - Thursday 8.45am-6pm and Friday 8.45am-5.30pm

About Leaders**:

Leaders as part of the Leaders Romans Group, is a well
- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market

Job Summary and key responsibilities**:

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Customer Adviser - Real Estate to join our dedicated and dynamic team based in
Worcester.

In this role experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support.

You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
To make regular 'well being' calls to the landlord
Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
Dealing with non managed deposits who are part of the No Deposit Scheme
To ensure check out process is followed and communication is sent out within company process via the Depositary site
To work with the team leaders, head of centres and branch network to understand the reason for any lost units
To maintain high levels of communication to internal and external customers

What are we looking for: