End User Operations Team Lead - Hartlepool, United Kingdom - NEC Software Solutions

NEC Software Solutions
NEC Software Solutions
Verified Company
Hartlepool, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Company Description

Come join us and make a difference in the world

We're NEC Software Solutions (part of global tech giant NEC Corporation).

While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.


Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more.

We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.

The more we do, the more our customers can do for others. And together, we make a world of difference.

We'd love your help. And we'll support you all the way.


Job Description:


At NEC we are undergoing significant growth and as a result we have this fantastic opportunity for someone to join our first-rate management team.

The role is for anyone seeking the first step on to the managerial career path. The team is mature in its delivery and has excellent growth opportunities.

Reporting directly to the team manager you will work closely on the day to day challenges and also be part of the many projects currently under implementation and in flight.

As the Team Lead you will ensure timely, technical support provision to our end user estate circa 4000 colleagues.

You must have a passion for customer service excellence and you support the service delivery to agreed targets, seeking to continually improve all aspects of our delivery.

You will work closely with the Team Manager on all aspects of service delivery including the day to day people management of all UK based colleagues.


This is a fast paced role with a significant learning curve, supporting internal colleagues around the world, so if you are looking for a new challenge within a growing organisation this could be the role for you.


Team Lead Responsibilities:


  • Supporting the Team Manager with the overall management of the entire team.
  • People management of all UK based colleagues
  • Responsible for making sure team rotas are kept up to date
  • Monitors and manages call volumes within End User Operations
  • Ensure that relevant information is effectively communicated to the entire team
  • Must be able to get involved with the day to day activities within the team
  • Act as the first point of escalation within the team
  • Proactively works to ensure effective working relationships within the team and anyone who interacts with the team

Qualifications:


Technical Abilities:


  • Support a cross platform environment, including Windows 10 & 11, IOS
  • Induct all new staff members on IT procedures, policies and best practice
  • Procure, configure, manage, maintain and develop desktop PC's, laptops, tablets, mobile technology and printers
  • Work with the wider CST teams to schedule upgrades and security of hardware and software systems
  • Facilitate secure access to the network for remote users
  • Providing users with appropriate support and advice

Desirable Experience:


  • Previous Experience Team Leader
  • Effective management of colleagues and teams
  • Experience of Ivanti Service Management (ITSM)
  • Down to earth approach to work
  • Remains calm and level headed under pressure
  • Experience of working in a customer facing environment
  • Explaining technical issues to non technical customers
  • Demonstrable understanding and familiarity with concepts surrounding quality of service, service level management and service delivery
  • Experience of Cyber Essentials +
  • Previous experience with M365 & MS InTune

Behavioral attributes

  • Demonstrates a professional attitude towards work
  • Must be an excellent communicator
  • Confident, enthusiastic and selfmotivated
  • Able to work on multiple work streams at the same time
  • Must be able to champion organisational change
  • Must have the ability to create relationships
  • Must be able to take direction but also able to work on own initiative
Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme.

When you join the team at NEC Software Solutions, you are provided with the following:


  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
**OTHER INFORMATION
More jobs from NEC Software Solutions
See all jobs of NEC Software Solutions