Customer Service Advisors - Farnborough, United Kingdom - Gi Group

Gi Group
Gi Group
Verified Company
Farnborough, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service Advisor


Job Description:


Our Client based in Farnborough one of the leading logistics specialists in e-fulfilment, contact centres, mail and parcels are urgently looking for Customer Service Advisors to join the team on a temp-perm basis.

*No experience required - Full training provided - Entry-level Customer Service Position.
Salary & Benefits
- £9.77per hour (after 12 weeks converts to a permanent position)

  • Weekly pay for the first 12 weeks
  • Full training and support from Day one
  • Opposite Farnborough main train station
  • Opportunity to grow and develop within

Shift Pattern:
Monday

  • Sunday 8am8pm
Working 5/7 days on a shift pattern basis - 40 hours per week.


Responsibilities:


  • Processing of enquiries, phone calls and order capture including embroidery orders from business customers.
  • Taking incoming calls from the public in a friendly and informative manner.
  • Understand processes (i.e. returns) and be able to articulate this on the phone to customers.
  • Provide accurate information on products available and product specification.
  • Enter information accurately onto the company database.
  • Entering payment card details into the customer payment system
  • Undertake all aspects of administrative work competently.
  • Overseeing the accounts from putting quotations through to chasing payments.
  • Managing the customer accounts system.
Requirements & Skills

  • Excellent Written and Verbal Communication Skills
  • Ability to maintain calm under pressure
  • Quality and service oriented.
  • PC Literate with a proficiency in MS Office.
  • Quality and service oriented.
  • Ability to prioritise and organise workload.
  • Excellent attention to detail
  • Happy to work shifts 5/7 days including weekends
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