Operations Manager - London - Leisure People

    Leisure People
    Leisure People London

    5 days ago

    Default job background
    Description

    Operations Manager - Sporting Venue South Kensington

    An exceptional opportunity to work at an iconic sporting venue in South Kensington, where the facilities include multiple outdoor tennis courts, a padel court, floodlit astro pitch, netball court, and a high footfall café with a huge tourist trade.

    As the Operations Manager, you will work closely with the General Manager of the venue to ensure that the programming of the courts and pitches and customer service across the operation is delivered consistently and that revenue targets are achieved across all areas of the business.

    Key Responsibilities:

    1. Day-to-day management of the centre, typically working opposite shifts to the GM.
    2. Lead responsibility for health and safety when on shift.
    3. Lead and develop a team of front-line staff.
    4. Rota management and ensuring effective staffing for key events and competitions.
    5. Ensure programming is optimised and all booking procedures are followed.
    6. Address and resolve customer complaints.

    Requirements:

    1. Managed a large team in a high-footfall leisure or hospitality operation.
    2. Demonstrate excellent interpersonal and organisational skills.
    3. Can work a combination of shifts, typically between 7am-9pm and one weekend in two and some bank holidays.

    Benefits:



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