Platform Support Lead - Chorley, United Kingdom - Positive Solutions Limited

Description

SUMMARY OF THE ROLE:

We are seeking a skilled and experienced Platform Support Lead to manage and lead our platform support, responsible for ensuring the reliability, performance, and continuous improvement of our digital platform.

The Platform Support Lead will play a critical role in maintaining high-quality service delivery, coordinating support activities, and collaborating with cross-functional teams.

This role requires a deep technical understanding and a commitment to operational excellence.


KEY RESPONSIBILITIES:


Platform Support

• Oversee the daily operational support of our digital platform, including monitoring, incident management, and problem resolution.
• Collaborate with technical teams to troubleshoot and resolve complex technical issues promptly.
• Develop and maintain support documentation and procedures.

Service Improvement

• Identify areas for service improvement and optimisation and work with crossfunctional teams to implement enhancements.
• Continuously evaluate platform performance, reliability, and scalability to ensure optimal service delivery.
• Conduct root cause analysis of major incidents and implement preventative measures.

Vendor and Stakeholder Management

• Liaise with thirdparty vendors and service providers to ensure service level agreements (SLAs) are met.
• Communicate effectively with internal stakeholders, providing updates on service support activities and performance.

Risk Management

• Identify and assess risks to platform reliability and service delivery.
• Develop and implement risk mitigation strategies to ensure mínimal disruption to operations.

KEY ATTRIBUTES

• Bachelor's degree in a related field (e.g., computer science, IT) or equivalent work experience.
• Proven experience in platform support or a related technical support role.
• Strong technical knowledge of digital platforms, systems, and infrastructure.
• Exceptional leadership and communication skills.
• Problemsolving and decisionmaking abilities.
• Ability to work effectively with crossfunctional teams and external vendors.
• ITIL certifications are an advantage.

PACKAGE

25 Days (+Stats) Holiday 1 additional day for each full year served (max 30 days)


Holiday Trading Buy/Sell up to 5 days annual allowance (post probation)

Positive Well-being Company health & well-being scheme (post probation)

Enhanced Maternity 12 weeks 90% of base salary

Training & Development Bespoke training & development plan to your needs

Company Pension Scheme
Positive Solutions Limited is an equal opportunity employer. We encourage individuals from diverse backgrounds and experiences to apply.


Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Onsite parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location:
Hybrid remote in Chorley, PR7 6TE