Customer Service Administrator - Oxford, United Kingdom - Woodcraft Windows

Description

Customer Service Administrator - Job Description


Working for Traditional Glaze Solutions Ltd T/A Woodcraft Windows:

Woodcraft Windows are a successful and established supplier and installer of timber windows and doors with our Head Office based in Wheatley, Oxford with additional offices in North London, Cambridge and Harrogate.

Due to the continued growth of the business, we are now looking for an experienced Customer Service Administrator to join the team at Oxford on a full-time basis.

The role will include the following:

• Manage all incoming customer queries and questions.
• Provide appropriate service and information to customers or referring customers to other departments, as required.
• Resolving customer complaints, consulting with sales, installation, and project managers.
• Maintain CRM database by entering and updating customer & project information.
• Assist estimating department with quotations and checking product availability.
• Liaise with customers throughout the sales, installation and post sales process.
• Be the customers representative within the company.
• Always provide excellent customer service.
• Handling payment transactions.
• Always adhere to all company policies and procedures.

This is an excellent opportunity to join a successful, local employer that will offer fantastic ongoing career progression, ongoing training (apprenticeships in customer service, business management or equivalent) on completion of probation period.

Applicants will have an excellent telephone manner and experience in a phone-based role, coupled with superb customer service skills and a warm and confident approach.

You will also be IT literate.

Hours are, Monday - Friday, 8.00am and 5.00pm, with 60 minutes break throughout the day.


Job Types:
Full-time, Permanent


Salary:
From £26,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Oxford: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Which CRM or ERP systems have you used?

Experience:

• CRM software: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location:
Hybrid remote in Oxford


Reference ID:
WW-CSA-0423