Product Consultant - Swindon, United Kingdom - Sollertis

Sollertis

Verified Company

Swindon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Product Consultant

Indeed Job Post

Kevin Baker

Company Introduction

Sollertis is a Software developer and services provider specialising in building modern, Agile IT Service Management Solutions.

Since our inception, Sollertis has worked with hundreds of clients in both public and private sectors, providing IT Solutions that drive businesses forward.

Using our unrivalled expertise and experience, our clients have been able to harness the potential of IT to automate processes, improve efficiency and implement new features and tools to enhance service quality and productivity.

Our unparalleled ability to integrate new tools and create new solutions in the Cherwell Service Management platform makes us the natural choice for organisations looking for IT Service Management that provides real value for the whole business.

We pride ourselves on our Customer-Centric approach, with consultants working closely with clients, ensuring our solutions are adapted to the specific needs of a business and deliver value to the organisation as a whole.

The Role

Sollertis is seeking a product consultant with relevant skills and experience to implement our portfolio of products.

The Product Consultant is a key team member responsible for delivering successful ITSM and ESM implementation engagements.

While the core of most projects is an ITIL-based ITSM solution featuring Cherwell Service Management, many projects extend into the ESM space enabling HR, Finance, and other parts of the enterprise to effectively manage their requests.

Key Skills

Proven experience leading, facilitating, and documenting design workshops, remotely and in person
Excellent written and presentation skills
Strong documentation skills
Strong data manipulation and Microsoft Excel skills
Proven track record of successful projects (on time within budget)
Practical experience with relational databases: Microsoft SQL Server and/or Oracle
Ability to work quickly and accurately to meet tight timescales
Ability to take a methodical approach to activities such as system analysis and data structuring

Responsibilities:

Handson project delivery, including customer and project management.
Facilitating and documenting design workshops. This includes providing best practice advice and guidance to the customer on the best way to configure the tools to support their business goals.
Working with the customer to build their system. This includes assistance with data gathering/loading, knowledge transfer and ongoing best practice guidance.
Supporting clients in the testing of the system and adjusting the system based on the test results.
Creating customer process and system documentation if in scope
Perform daily administration, troubleshooting and resolution of any issues arising within the service management environments for which you are responsible
Providing user training for some engagements

Qualifications:

Current ITIL Foundations Certification

Benefits:

We believe that work should have a positive impact on your personal life, and so we strive to help everyone at Sollertis have the right work/life balance.

We offer a pension scheme which Sollertis also contributes to, unlimited annual leave, additional days off for volunteering work, free external training courses to help progress your career and skillset, flexible working hours to ensure you work around your peak working hours, and a friendly working environment.

We also trust our staff and happily allow working from home whenever required.

Sollertis is part of a Techscheme allowing you to purchase the most up to date technology whilst spreading the costs across a year.

We are also signed up to a perks at work scheme giving hundreds of discounts and perks whilst shopping.

Salary Brackets

We publish skills and attributes matrix to all employees, allowing for open and transparent position and pay discussions. No matter where you work in Sollertis, you will know what we expect from you and what to expect from others. Using the published skills and attribute matrix, employees have a clear path to follow to earn a promotion or pay rise.
Team leads will host annual pay reviews with all employees, providing a platform for the less confident employees to talk about pay without feeling stressed.
Based on your experience and the skills you can provide; this role falls under a pay bracket of £35,000£50,000.

Salary:
£35,000.00-£50,000.00 per year

Benefits: