- Conduct informal and formal needs assessments to recommend appropriate packaging products tailored to each customer.
- Gather and document customer information, purchases, and reactions to products for accurate insights.
- Develop a rapport with customers, demonstrating a friendly and helpful manner to ensure they feel at ease.
- Answer customers' questions about products and keep them informed about new offerings.
- Actively listen to customer needs to drive repeat sales and upsell opportunities.
- Foster positive working relationships with sales and customer service team members.
- Take incoming sales calls and make daily outbound calls to existing and new customers.
- Conduct mailshots and send mailers to existing or new customers to promote products and services.
- Manage accounts handed over by senior management and support rejuvenation of business opportunities.
- Process orders efficiently via phone and email.
- Follow up and chase sample requests to ensure timely delivery.
- Participate in training and professional development programs to apply new skills effectively.
- Maintain a neat and professional appearance to represent the company's brand positively.
- Meet set weekly targets and ensure consistent performance in sales activities.
- Operate the Live Chat System to assist and engage customers.
- Be comfortable working independently and making minor decisions without direct supervision.
- Strong commercial acumen and analytical skills
- Knowledge of food packaging would be a benefit but not essential
- Ability to work independently and communicate effectively with excellent interpersonal skills
- Work as part of a team
- Willingness to travel as needed at exhibitions/trade shows and customer site visits across the UK (Valid UK Driving License required)
- Company pension
- Annual bonus based on performance
- Monthly sales target bonus
- Opportunity for career progression
- 20 days annual leave plus bank holidays, with additional holiday for 5 years+
- Free parking
- Competitive salary
- Engagement in charity fundraising
- First name
- Last name
- Phone number
- Upload your CV (Allowed files: .pdf, .doc, .docx; Max file size: 10MB)
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Freight and Logistics - Uxbridge - Permstop Ltd
Description
Responsibilities
Customer Engagement & Relationship Building
Order Processing & Follow-Up
Professional Development & Compliance
Operational Excellence
Essential Qualifications
Benefits
Apply Now
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