Call Handler - Doncaster, United Kingdom - One Call Insurance

One Call Insurance

Verified Company

Doncaster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Breakdown Agent

Additional benefits

Annual Performance bonus
Free Gym access
Free onsite parking
Subsidised staff canteen
One Call Events such as 'a day at the races'
Annual leave starts at 20 days (increasing up to 25 days) plus bank holidays

- "Star of the Month" and One Call Leader-board Schemes and bonus incentives

Additional benefits based on time served such as Car Allowance, Free Breakdown cover, Health Insurance, Free Travel Insurance.
Workplace pension contributions.
Internal Progression

Work Hours:
Full time - Permanent - average 38+ hrs per week

Shifts will be on a 4on, 4off basis working 12 hour shifts and

What being a Call Handler on the Breakdown & Accident Team involves

Being part of the One Call Group that is a rapidly expanding local business with great opportunities for committed individuals.

You would be joining our breakdown & accident team, taking on an important new role in this expanding area of our business.

To be considered you must be very customer focussed, have a proactive attitude to work, a keen eye for detail and a methodical approach to work.

Our Company has strong values in which our staff are continually improving and delivering with passion through effective team work.

We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.

Duties include

Coordinating the Breakdown and Accident recovery process for our customers from start to finish
Providing front line support for our customers in the event of a breakdown or accident, ensuring we deliver a quick and efficient service for them and keep them informed at all times
Liaising with Recovery Agents to ensure effective recoveries as quickly as possible and to our required standards
Maintaining great relationships with our customers and agents
Using good judgement to prioritise customer vehicle recovery scenarios and to provide the right information at the right time
Maintaining an accurate and detailed log of all the work carried out
Working with managers to develop and update an effective database of suppliers and helping with feedback on service level agreements
Liaising with claims teams and other internal teams where appropriate
Liaising with directors and external companies
In order to cover the demand for this 24 hour, 365 day operation the roles will be shift based and will offer a rewarding work pattern

What skills do you need?

Good telephone manner with a passion for helping customers
Ability to work to targets
Confident communicator both written and verbal
Attention to detail
Computer Literate
Ability to use good judgement to prioritise scenarios and to work quickly and accurately
Have an analytical approach to work
Appropriate training will be given on the relevant systems used