Tele-appointer - Nottingham - North East, United Kingdom - Demant

Demant

Verified Company

North East, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tele-appointer
Nottingham City Centre

Private Healthcare provider

Basic salary £10.42 per hour + performance related uncapped monthly bonus scheme (OTE additional £75 per month)

Inbound & Outbound call handling - no cold calling

Responsibilities
Who are we and what will I be doing?
Hidden Hearing is the premium provider of hearing aids in private hearing healthcare and has been established for over 50 years. We pride ourselves on our outstanding Customer Service and offer our services from our clinics and visiting sites and also carry out home visits.
The purpose of the role is to book patient appointments for our Hearing Aid Dispensers based all over the UK and to maximise the number of appointments for each of the dispensers you are allocated to support.
About you
What experience and skills do I need?
Previous experience or knowledge of the hearing care industry is not essential as full training will be given, but you will need:
Excellent verbal and written communication skills with a confident telephone manner. As many of our customers have some form of hearing loss, it is essential that you can speak English clearly
The ability to positively influence call outcomes.
A good working knowledge of IT (Basic Microsoft Office packages)
The drive and desire to provide excellent customer service
Good organisational skills
The ability to make a positive contribution to a lively and dynamic team environment, but equally be a selfstarter

Additional Benefits

Private Health Insurance (after 1 years' service), Contributory Pension Scheme, Employee Assistance Programme, Annual Leave (25 days + BHs), cycle to work scheme and free eye tests.