Reception and Administrator Officer - Manchester, United Kingdom - Britannia English Academy Ltd

Britannia English Academy Ltd

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
School Administrator

Location:
Britannia English Academy

Reports to:
Head of Student Services

Contract type:
Fixed Term

Salary:
£15,500- £18000 per annum

Hours:
Full Time 40 per week

-Spanish

-Italian

-Portuguese

-Japanese

-Korean

-Arabic

-French

The post holder will be required to take part in the emergency phone rota and will be expected to be available to work late shifts as and when required (up to 9pm).

PURPOSE OF ROLE:

The School Administrator will act as the first point of written and verbal communication for the School.

The purpose of the role is to support the operational running of the School and ensure that our customers including staff, students, agents and members of the general public are given a first class service.

DUTIES & RESPONSIBILITIES:

Main Responsibilities

Undertake all reception desk duties
Administer payments made in school for excursions, booking amendments, suppliers etc.
Answering the phone and forwarding calls on to appropriate members of staff as required
Produce documents for students such as attendance confirmation, bank and council tax letters
Liaising and working closely with reservations staff in Manchester.
Be responsible for maintaining the social media profile of the school on a day to day basis
Contribute to developing and promoting the social programme throughout the school building school and using social media.
Assist with delivering the social programme taking part in activities when required.
Oversee general advertising throughout the school e.g. books for sale, making sure promotional materials are on display and regularly checked for accuracy.
Contribute to the effective gathering of feedback from students throughout their course and sharing feedback with relevant staff.
Ensure promotional screens in school are up to date with event details and photographs.
Assist with booking refreshments and coordinating events in school.
Lead on promoting the school and courses with local markets.
Deliver an induction/ welcome presentation to new students as required.

Database Duties

To maintain an accurate and up to date database recording all transactions and interactions with students and host families.

Evening Duties

Be part of the evening admin team as required ensuring:

Classrooms are maintained in readiness for the evening shift.

Other Duties

The School Director reserves the right to request other duties are carried out by the School Administrator, within the scope of his/her capabilities, as and when required.

Owing to the nature of the work, you may be required to work in the evenings or weekends.

Additional duties may be negotiated in accordance with the current job description in line with the school's needs and development.

EXPERIENCE & QUALIFICATIONS REQUIRED:

Experience of working in a customer facing role (essential).
Excellent communication skills both written and spoken (essential).
A good level of general education including English, Maths and IT skills (preferred).

KEY SKILLS & COMPETENCIES:

Flexibility:

Ability to respond to last minute changes
Willingness to take on new challenges, possibly outside own 'comfort zone'
Able to 'think on own feet' and manage the unexpected
Understands that the needs of the school may require flexible, mutually understood approaches to work

Customer Focussed:

Responds to customer requests promptly
Treats all customers with respect
Does not assume the needs of customers
Is able to see things from customers' points of view
Check with customers to ensure satisfaction
Knows how to manage customer expectations and inform customer clearly on this

Self Awareness:

Understands own strengths and weaknesses
Is able to recognise how own feelings and emotions may impact on others
Accepts feedback as constructive and is not defensive
Understands expectations of others

Analytical & Problem Solving

Is disciplined and organised
Able to deal with large amounts of data and make sense of it
Has a measured and organised approach to solving problems
Breaks down large amounts of work into smaller, manageable parts
Is quick and effective at processing information

Cultural Understanding

Is open to new ideas and differences and shows willingness in understanding of own and other cultures
Recognises the need for flexibility and sensitivity in dealing with crosscultural issues.
Adapts behaviour to context and culture of people communicating with
Uses experience to improve selfawareness and increase own cultural knowledge
Judges situation based on a good knowledge of a range of cultures

Good Communication