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Client Support Administrator - London, United Kingdom - Centtrip Ltd

Centtrip Ltd

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Support Administrator, Centtrip Limited

About Centtrip
Centtrip provides intelligent real-time treasury management, effective payment services and multi
- currency solutions to organisations with internationally-mobile teams - music acts, road crew, marine, film production crew, consulting, legal and audit teams.

Our technology, premier financial services and dedication to customer experience have made us industry leaders and trusted partners to over 16,000 clients worldwide, including the world's largest superyachts and music's biggest, global touring acts.

This has paved the way for success in other areas, including film, sports and media and aviation.

The role

Reporting to our Customer Success Team Lead, you'll work closely with our treasury, compliance, and sales teams to offer exceptional service to our demanding global clients.

- be primarily responsible for office-based operational tasks such as card fulfilment, card orders/expiries, account opening, user permissions, and card payment disputes
- identify opportunities to improve our operational processes and efficiency
- identify opportunities for Centtrip to solve new problems for existing clients
- identify gaps in and help create self-service content for our support site
- act as the first line of defence against financial crime, flagging concerns where appropriate

Currently reside in and have the right to work in the UK
Live within a short, commutable distance of our Shoreditch office
Are great at solving complex problems, finding and helping fix the root cause
Are highly organised and able to prioritise work while maintaining attention to detail
Have excellent written English
Have experience of working in a high volume, process driven role within a Financial Services Organisation
Know your way around Technology and are confident learning how to use new software
A team player, who is happy to contribute to wider projects that the team undertakes

You will be:

Able to work independently and autonomously
Comfortable with occasional lone working
A Great communicator
Great at solving complex problems, finding, and fixing the root cause
Highly organised and able to prioritise work while maintaining attention to detail
Know your way around technology and are confident learning how to use new software

Desirable skills:

Chargeback experience is highly desirable
Experience using Salesforce software
Experience of banking operations and foreign exchange

Location:
WeWork, Shoreditch

Type:
Full-time, (Mon-Fri office-based) *option to work from home 1 day per week

Duration:
Permanent

Department:
Customer Success

Reporting to:
Customer Success Team Lead

Job Types:
Full-time, Permanent

Benefits: