Administrative Assistant-hybrid - Norwich, United Kingdom - Careline365

Careline365

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Appello Group and Careline 365

Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.

As part of the Appello Group, we are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners.

As the UK's largest telecare monitoring and digital equipment provider, we support over 300,000 vulnerable people in our communities to live safer, happier, and more enriched lives.

Our journey of supporting housing, health and social care dates back to 24th June 1988 when we took our first emergency call from our Head Office in New Milton, Hampshire.

With a team of just five employees, we were pioneers for emergency monitoring within the housing sector. Over the next decade our business grew considerably as did our team.

The Appello Group now consists of many brands, including, Appello and Careline365, all are equally pivotal in our continued growth and commitment to improving the safety and wellbeing of our communities.

Today, we operate from multiple locations across the UK, with offices in Hampshire, Wiltshire, and Norfolk, and a team of remote workers all over the UK.

Position:

Administration Assistant

Hours:37.5 hours per week

Shift pattern:

Monday - Friday 09:00 - 17:30

Salary:
£20,319.00 per annum

Location:
Hybrid - Office based Bowthorpe. Norwich
-
Hybrid to be reviewed one initial training is completed - 70%office 30% homebased

As an Administrative Assistant at Careline365 you will be responsible for handling and processing incoming confidential data, you will be updating and managing customer data and records.

Meeting targets on quality and efficiency, whilst delivery a high standard of customer service.

Main responsibilities & Activities

Making outbound calls to client base
Inbound calls from external partnerships
Using Microsoft packages to input data and distribute information.
Minuting meetings.
Managing your own workload and reporting to your Team leader where assistance might be required.
Completing audits and quality checking
Escalate any procedures which are not clear to Team leader
Upload your CV
Register and complete the online assessments Register Here

Requirements:

Experience

Essential _
Proven experience of direct contact with the general public, in a work related environment.
Desirable _
Admin experience working with large amounts of data

- _

Ability to read and process reported data

Qualifications & Training

Essential _
A good general standard of secondary education.

Skills
***_Essential _

IT literacy including working knowledge of Microsoft office (including Excel, Word, Outlook)

- _

Ability to analyse information and accurately input it.

***
Personal Attributes
***_Essential _

Patient and methodical.
Calm and tactful.
Must be able to work as part of a team.
Enthusiastic and committed.
Ability to work under pressure.
Enjoys a busy office environment.
Reliable

- completing set tasks, attendance and time keeping.

Ability to follow set processes
Use initiative in problem solving
High level of Customer Service
Positive 'Can do' attitude
Good communication skills (verbal &written)
Good organisational skills.
Attention to detail

Other information:

This is an exciting time at Careline36- we are a company on the move and now is a perfect time to join our team.

You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on

C365ARC