Team Leader - Stoke-on-Trent, United Kingdom - Davies Group
Description
Team Leader - Stoke on Trent
Monday - Friday; 37.5 hours per week
Davies Group are currently looking for a Team Leader to support our Specialist claims team within our Stoke office.
Becoming a Team Leader means that you'll play a key part in managing a team dedicated to the management of Specialist claims for numerous clients.
So, you'll ideally need to come to us with a strong claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.
Duties and responsibilities:
- Ownership and oversight of the claims handling team, including management of team workload
- Development of claims handers to achieve client SLAs via support and coaching
- Ensure a high level of staff engagement
- Attend Client Review Meetings where appropriate
- Conducting regular performance and audit reviews, include annual PDR's
- Managing claims handler absences
- Continuous improvement focus leading excellent customer service and technical delivery of claims
- Complaint escalation point
- Ensure Key Performance Indicator targets are reached and maintained
- Manage client communications and perform weekly reporting elements
Key skills required:
- Proven experience within a similar role leading a team, ideally within a call centre/customer focused environment
- Strong communication skills, both written and verbal
- The ability to lead and motivate a team to achieve performance targets
- A proactive attitude and an enthusiastic approach
What we offer:
- Pension matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Free Headspace membership
- Eye Test Vouchers
- Development, training and professional qualifications
Interested?
About Davies:
We are a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda.
We help our clients to manage risk, operate their core business processes, transform and grow.
We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
Our Values:
Inspire. Deliver. Empower. Aspire.
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