Logistics Administrator - Rushden, United Kingdom - HumanWare Europe Ltd

Description

Position title:
EU Logistics Administrator


Reporting to:
Logistics Manager


Functional Relationships:

Operations Manager, Technical Manager, Sales team, Customer support team, Stores technician, and accounts team.


1.


Key Objectives:

To assist and support the Logistics Manager with regard to the operational activities of the company in accordance with the agreed standards and targets.

Be responsible for import/export administration for all HEU shipments.


2. Key responsibilities.
-
Order admin:

• Preparing daily orders for despatch through internal systems to all regions covered.

-
Import/Export Clearance:

• Liaison with dealer or freight forwarder to ensure delivery. Deal with documentation for Chamber of Commerce and instructions for goods clearance.

-
Warehouse

• General warehouse duties as and when required.

-
EU pricing

• Update purchase pricing of all products and communicate to RSM's or dealers any changes necessary

-
Dealer warranty claims:

• Process claims and inform dealers of progress

-
Order liaison

• Communicate with EU dealers on duty clearance instructions, pricing, freight and duty quotes and all order administration.

-
RMA/Repair progress:

• Administer and communicate with dealer all aspects along the process of returning product to HEU or Paris

-
UPS & DPD:

• Deal with courier enquiries including obtaining quotes for shipments.

-
Failed collections

• Deal with EU/UK customers on failed collections and rearrange

-
General dealer contact:

• Be the general point of contact for the EU dealer after the Regional Sales Manager. Be aware of the full journey of the product from order placement through to final delivery.

3. Key Standards

• Ensure customer satisfaction with regard to delivery of product
• Maintain stock levels of fast moving products at correct levels
• Assist EU dealers wherever necessary
• Continue to improve processes and systems wherever possible

Salary:
£24,000.00-£28,000.00 per year


Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Onsite parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Rushden: reliably commute or plan to relocate before starting work (required)

Experience:

• Logistics: 1 year (preferred)

Work Location:
One location

Application deadline: 03/03/2023


Reference ID:
HEU LOG2023

Expected start date: 28/02/2023