Area Technical Supervisor - Belfast, Northern Ireland, United Kingdom - CALOR UK

    CALOR UK
    CALOR UK Belfast, Northern Ireland, United Kingdom

    1 week ago

    £55,000 - £65,000 per year *
    Description

    Job Description:

    The Area Technical Supervisor plays a critical field-based role, responsible for conducting health and safety audits, quality control inspections, and site inspections to ensure compliance with regulatory requirements at Calor customer sites and installations.

    This role also involves managing contractor and installer panels, providing technical guidance, investigating customer complaints, and managing emergency responses. Additionally, the supervisor will support our sales teams with cost-efficient technical solutions and manage high-risk liquid installations.

    • Conduct Health and Safety Audits, Quality Control Inspections of Calor Contractors, Installers and other Calor Contractors work in the Customer Engineering Sector, Bulk Tank, Cylinder and Company owned Installations.
    • Carry out Site Inspections of Company owned Metered Supply Installation Projects and the maintenance of Bulk Tanks and Company owned equipment at customer sites to ensure compliance with Regulatory requirements.
    • Drive positive cultural shift across contractor base to enhance safety performance in line with safety strategy objectives.
    • Develop, train, and manage an effective Contractor and Installer Panel to service all sectors of the LPG Market (up to 30 Contractors / Installers per Supervisor).
    • Onboard Contractors and Installers to support Calor's Business & Safety Strategy in accordance with Calor's Life Saving Rules.
    • Provide necessary technical guidance on LPG installations and control systems as required.
    • Investigate and resolve Appliance / Installation related Customer complaints in consultation with Equipment Suppliers and Service Providers.
    • Inspect and Certify Company and Customer owned Installations.
    • Receive and coordinate response to all After Hours Emergency Calls (24/7).
    • Manage Company owned Metered Distribution Sites Out of Hours Emergency Response to meet The Commission for Regulations of Utilities (CRU) Criteria.
    • Conduct In Field Audits with CRU.
    • Investigate Incidents at Customer premises and prepare associated Reports including Incident Investigation Reports.
    • Represent Calor on Legal cases taken through the Courts process.
    • Provide technical advice and support to Contractors, Installers, Customer and Field Sales Staff in consultation with Customer Engineering and Business Development Teams.
    • Offer technical solutions to the business and the wider LPG industry based on safety, compliance, and LPG experience.
    • Implement innovative Stakeholder management strategies.
    • Provide technical solutions to meet Calor and Customer Installation requirements.
    • Support Sales with cost-efficient technical solutions for large Commercial and Industrial Customers and identify cost-saving engineering solutions when required.
    • Manage Regulatory Bodies Field Queries / Correspondence and requests eg CRU, Fire Authority, Health and Safety Authority, Register of Gas Installers of Ireland, Consultants etc.
    • Manage and maintain High risk Liquid Installations (Auto Gas, Vapourisers, Forklift Truck Filling).
    • Influence Key Stakeholders relevant to the Customer Engineering function.
    • Proactively manage the cost control elements of in-field Customer Engineering projects/activities to ensure that budgetary requirements are adhered to.
    • Assist the Customer Engineering Manager in developing Customer Engineering budgetary targets to ensure safety-critical projects are suitably prioritized.
    • Maintain diligent safety and technical process design and adherence.
    • Convert technical requirements into realistic and achievable action plans.

    Stakeholder Management:

    • QHSE / Legal
    • Senior Managers
    • Commercial (Sales)
    • Operational Teams
    • Contractors
    • Installers
    • External Agencies and Consultants
    • Customers

    Key Behaviours:

    • Putting People at the Heart:
      • Earn people's trust through honesty and integrity.
      • Treat people with care and respect.
      • Invest in personal growth.
      • Provide honest feedback and encourage others to do the same.
      • Seek diverse perspectives to achieve team goals.
    • Setting Ambition:
      • Articulate goals in a way everyone understands.
      • Provide guidance through everyday actions and decision-making.
      • Bring people along using personal energy.
      • Translate goals and ambitions into objectives and actions.
      • Communicate clearly, openly, and often.
    • Ensuring Wellbeing:
      • Safeguard a safe, positive, and supportive workplace.
      • Ensure people feel free to speak up and share opinions.
      • Encourage initiative and pursue new ideas.
      • Drive a culture that values, encourages, and supports diversity.
      • Never compromise on ethics and compliance.
    • Problem Solving:
      • Analyse information and draw well-reasoned conclusions.
      • Probe information, weighing up pros and cons of different solutions.
      • Problem solve issues so they do not reoccur.
      • Make confident decisions based on facts and data.
      • Accelerate learning by constantly testing, refining, and improving.
    • Delivering Results:
      • Balance short-term success with long-term goals.
      • Achieve ambitious goals and take accountability for results.
      • Focus on real and relevant customer needs.
      • Leverage the power of networks both inside and outside the company.
      • Show courage in trailing new solutions and delivering positive project outcomes.
    * This salary range is an estimation made by beBee

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