Customer Service Officer - Nottingham, United Kingdom - The Co-operative Bank

The Co-operative Bank

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location- Nottingham- Discipline:

Retail Banking
Job type:
Permanent
Salary:

- £21,000

Contact name:
Delia Khaffaf
Job ref:

Published:
- about 6 hours ago

Job Title:
Customer Service Officer

Location:
Nottingham

Salary:
£21,000 plus enhanced pay for working on a weekend, annual bonus, 27 days holiday rising to 30 days plus bank holidays and a fantastic range of benefits

Contract:
Permanent

Work Pattern:
Full Time (35 hours per week working shifts - Mon - Fri (8:30am - 4:30pm) and every other Sat morning (8:30am - 12:00 noon) with time given back in lieu**
A career that really makes a difference

Who we are:

Formed in 1872 in Victorian Rochdale, our bank was built on co-operative values that still stand today. A lot has happened in 150 years, and we've been there through it all. Not just helping people with their money, but helping people fight for justice and the causes they care about.

We are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with.

We are the bank for people with purpose.

From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business.

Ethical then, ethical now, ethical always.

We understand that banking in a branch is all about the customer experience. What our customers see, hear and feel and is not just simply a transaction. That's why Moneyfacts have awarded us the 'Branch Network of the Year' several times.

What we are looking for:

We are looking for a career focussed and passionate Customer Service Officer who is able to deliver the best customer service and who is willing to go the extra mile to provide moments of truth or magic moments, so our customers stay, buy and recommend us to others.

You will act as a trusted expert, build and maintain long-term relationships with our customers and deal with their day to day banking transactions.

We will provide you with full training and great support, so previous experience of finance or banking isn't required. Being ready to learn and having a keen interest in banking will drive you to develop in this role.

What you can expect from us:

27 days holiday at start, rising to 30 days plus bank holidays
Annual bonus scheme
Competitive pension / income protection / life assurance
2 paid days for volunteering per year
Strong career path within Financial Services
Family friendly policies and supportive working environment
Recognition scheme and a culture in which we celebrate success
Active network groups, ran by colleagues for colleagues
Full training and development with career progression opportunities

As a Customer Service Officer you will be responsible for:

Acting as the first point of contact for personal and business banking customers within the branch
Protecting and educating customers against fraud and scams
Working towards key objectives
Identifying and addressing customers' needs and educating them on our products and services accordingly, as well as the different channels they can utilize to engage with us directly
Supporting customers with daily banking, including cash and card transactions and cheque handling
Managing and balancing a till and taking responsibility for cash management and control
Updating customer records and processing accurate information using internal systems
Guiding customers through our digital transformation
Being proactive to provide solutions to customers to meet their requirements
Adhering to day to day regulatory and compliance requirements
Working as part of a team, sharing and identifying ways to improve the service provided by the branch
Flexible approach to working as you will have varied days from being on the counter, dealing with general enquiries and booking appointments for the personal banking team.

This is a great opportunity to shine and demonstrate:

A passion for excellent customer service
High levels of energy, resilience and selfmotivation
Previous experience gained within a customer service focussed environment working to key objectives
Proactive approach to educating and supporting customers with different channels of managing their finances
Ability to learn about our financial products and banking processes
Cash handling experience
Excellent communication, numeracy and IT skills
The ability to adapt quickly and juggle multiple tasks from opening new accounts to advising on products and services and dealing with various customer queries