Customer Service and Leadership Tutor - North West, United Kingdom - Tina Lacey Recruitment

Tina Lacey Recruitment
Tina Lacey Recruitment
Verified Company
North West, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service and Leadership Tutor

NorthWest/Lancashire based - working with learners at their place of work, face to face visits where needed, group remote sessions mainly to higher level learners with regular HQ visits once a month, possibly more for development days

50/50 remote / travel to learners at their workplace

Interviewing asap for a September/ October 2023 start

£26k - £27k + company car for One of the UK's largest training & apprenticeship providers

Privileges package includes, 22 days holiday rising to 27 after one years service plus bank holidays, option to purchase up to 10 days holidays per year, casual dress and 2pm finish on a Friday, healthcare for you and the family, long service awards, extensive training and development opportunities, team build activities and events and much more

Are you a motivated Team leader/Supervisor looking to pass on your wealth of industry knowledge and teach our Customer Service and Leadership Apprentices?


Our client are looking to employ someone with a background in Customer Service/retail or general business management/office experience, to lead the way on our Level 2/3 customer service and leadership qualifications.


It'll be your job to make sure our learners in customer service and team leading roles are on track to gain their qualification, regularly visiting them and guiding them with your experience and knowledge of the industry.

The role is mainly remote however there will be times when you need to meet with your learners out in their place of work.

You'll be visiting learners around the whole of the UK, with some occasional travel to the South with overnight stays, to offer your advice, assess learners on their progress, set targets and goals for next visits and make sure employers are happy with the progress of the learners etc.

As well as identifying opportunities to bring in more vacancies, work with other departments to ensure the overall success of the business.


Reporting to the Assessor Team Leader, the role of the Customer Service/Leadership Tutor ideally based in the Lancashire/Greater Manchester area will be to deliver innovative teaching and learning sessions and assess a case load of students based all over the country.

Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, welfare to work and training sectors nationally. Committed to giving full free pre-interview advice and guidance right throughout the interview process
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