Project Co-ordinator - Wakefield, United Kingdom - Compliance365

Compliance365

Verified Company

Wakefield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Role

It is the role of the Project Co-ordinator (PC) to retain and grow nominated accounts, focussing on maintaining high levels of customer satisfaction with the company's services through managing projects, fixing any issues and delivering a high-quality service.

The PC will report directly to their Line Manager, as well as work closing with the company's sales and operations team.

Job Duties

Converse with customers to provide SLA updates and chase data required to effectively deliver the energy pipelines
Support the delivery team to ascertain correct contact and delivery details
Work with the account managers to provide accurate account updates across the relevant customers
Keep company databases up to date with all accurate data
Attend customer and contract service reviews on a regular basis, record minutes and actions
Act as contact point for any escalated customer issues during the implementation phase
Produce any required service reporting
Maintain accurate customer data in Sharepoint
Work with and support delivery teams on any required issues
Gain referrals from all contacts, prospects, new and existing customers
Qualify and when agreed with your Line Manager, respond to opportunities in a professional and timely manner.
Ensure project plans and governance documentation is maintained and accurately reflects the project.
Work with customers to understand and capture system requirements.
Drive project to completion to meet agreed delivery timescales

Skills