Environmental Services Manager - Bristol, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Reference:
/GL/09-01/781/40/RP

Job Title:
Environmental Services Manager

Location:
Bristol - _Applicants must have the right to work in the UK_

Salary:
Competitive

Contract:
Permanent

Hours per week:
Monday, Tuesday, Wednesday, Thursday, Friday - 40 hours per week (30 minutes paid break for 8-hour shifts)

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

With over 20,000 employees, our cleaning division works with virtually every sector in the UK and Ireland.

Specialising in enhanced hygiene services, janitorial/housekeeping, daily cleans, window cleaning and consumables, our experienced teams ensure ourclient's premises are kept at the highest presentation standards, while also ensuring the safety of building users.

Role Overview

We are currently recruiting for a Environmental Services Manager to join our passionate and driven Cleaning team based at our client's site in Bristol.

Purpose of the Role:

An exciting opportunity to join our vibrant and diverse Environmental Services Team has arisen.

This role covers a range of service lines including Cleaning, Grounds, Landscaping and Recycling at our prestigious retail and leisure destination, where ourcustomer-facing vision is to 'Create Smiles and Breathe Kindness', for every visitor we encounter.

We would love to hear from you if you have excellent customer service skills and have experience in delivering high standards of service in the aforementioneddisciplines.

Benefits:

Access to Wagestream a financial wellbeing tool
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to "Opportunity" our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Atalian Servest Superstar Awards

Duties and Responsibilities:

Responsible for the smooth and efficient operation of the Environmental Services Department, delivering excellent customer care and operational standards at all times whilst maintaining a safe and secure environment.

A key component to the role is to enhancestandards, through innovation and driving best practice and by achieving performance targets and other business plan objectives.

This role will encompass a variety of tasks including, but not limited to the following:

Provide support to the Centre Management Team
Management of the Environmental Services dept. comprising of 50+ employees
Set and manage operational procedures and processes
Continuously review and audit practices as part of a formal process to ensure compliance of IFM processes and procedures.
To develop initiatives/innovations to drive value and improve operational standards.
Ensure effective management of the operational costs delivering these in line with the on site Business Plan
Ensure high levels of customer service and operational standards are maintained at all times.
Provide effective leadership to ensure the development and encouragement of all operational l staff to meet both business and personal objectives.
Ensure that all operational activities comply with relevant legislation e.g., Health & Safety at Work Act, Data Protection Act and appropriate Environmental legislation
Optimise use of available resources to ensure service and safety across the scheme.
Undertake performance management reviews and action any training or development required.
Conduct recruitment interviews to ensure vacancies are filled with suitable staff.
Ensure new employees have full induction and training.
Manage the department 'rota pattern including lieu time and holidays to ensure effective labour profile for service delivery compliance at all times.
Ensure any disciplinary or grievance issues are investigated thoroughly, and procedures followed in liaison with the HR Adviser.\
Manage absence rates for the team in line with Centre I Corporate objectives.
Investigate and provide all documented support to accident and insurance investigations.
Play a key part of Centre Duty Management program, including active responsibilities in the event of Major Incident Management, Centre Evacuation.

**Waste Management

Assist Centre Management and Waste Service Partner to drive recycling within the Centre, to achieve recycling targets.
Attend meetings with waste partner as directed; to ensure consistent delivery of effective waste management on site.
Work with onsite retail partners to help educate, support, and manage performance of activities and negative behaviour, escalate as required.
Ensure department team is up to date with role specific training requirements through toolbox talks and daily briefings.

**Client Relationship Management

Effective communication with Centre Management on operational performance/issues affecting service delivery
Drive innovation and best practice by creating a culture of continuous improvement on site.

**People

Complete a training plan for the site and ensure its completion.
Ensure training matrix and training attendance records are kept on site and are up to date.
Undertake staff performance reviews and action any training or development required.
Ensure toolbox talks are being undertaken and attendance records maintained.
Provide effective leadership to ensure the development of staff to meet business and personal objectives.
Provide training to staff on Incentive FM training and development initiatives, such as site inductions, customer service training, equality and diversity and so on.

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