Customer Relations Officer 12 Month Ftc - London, United Kingdom - Dove & Hawk

Dove & Hawk

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Relations Officer (12 Month FTC) -Stratford or Sidcup (Hybrid Working) - £26,000 to £28,500 per annum

My client, a successful and renowned Housing Association, are actively seeking a Customer Relations Officer on a 12 Month FTC to join their team in either Stratford or Sidcup.

This is an exciting opportunity to join a passionate and supportive team working on stage 2 complaints, where you will be the point of contact for customers to listen to their complaints and investigate further to find a resolution.

To be successful in this role, you will need to be caring, understanding, empathetic and be able to produce letters to a very high standard including a full review of your investigation.

You will also need to have a confident approach to review escalated cases,as you will need to challenge decisions that may have already been agreed from other business areas.

This is an exciting opportunity to make a real difference to people's lives within a charitable firm that puts their residents at the forefront or their organisation.

Duties:

Provide high quality service to tenants
Manage Stage 2 escalations via thorough and impartial reviews

- collaboratively with other areas, at all levels, to achieve the right outcome at Stage

Identify complaint trends using complaints and feedback and make recommendations for service improvements in systems, procedures and people
Maintain relationships with key stakeholders and partners, promoting and representing the firm including with Housing Ombudsman Service and other Housing organisations
Authorised spend up to agreed levels to resolve complains
Comply with complaints process, H&S, regulatory and governance rules
Maintain up to date records and systems

Skills and Experience Required:

Experienced in delivering excellent customer service in a demanding, public facing environment
Excellent verbal and written communications skills
Able to develop and influence relationships at all levels
Great attention to detail with ability to produce accurate reports
Work collaboratively as part of a team in a fast paced, target driven environment
Intermediate IT skills and use of MS Office packages

Salary:
£26,000 to £28,500 per annum

Hours:
Monday - Friday 9am to 5pm (1/2 days in the office, 3/4 days at home)

If you are a proactive individual who is keen to progress their career within a renowned Housing Association, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.