Project Assistant Administrator - Coventry, United Kingdom - University Hospitals Coventry and Warwickshire NHS Trust

University Hospitals Coventry and Warwickshire NHS Trust

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Interview date W/C - 19th June 202- To primarily work with project Manager to roll out the E-Rostering system to all Medics

To be involved with data gathering for new departments in line with project plan
To assist in the day to day provision of a comprehensive and efficient first line support service for all E-Rostering Systems.
Provide first line support and technical advice and assistance to all Trust staff and external customers, using own judgment in providing a response
Support the training of staff and system users: participate in the orientation and training of newly appointed staff to the E-Rostering systems, providing support and coaching where necessary and to provide E-Rostering system advice to end users.
Be able to troubleshoot system software and hardware issues and escalate within the team or to ICT as required
Independently initiate and produce relevant reports and assist in the generation of training guides as required.
To monitor and perform regular system routines/audits reviewing the performance of the E-Rostering system and informing staff groups to ensure maximum organization efficiency.
Preparation and dispatch of appropriate level correspondence to personnel within the Trust and to external customers.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellencedesignated organisation - please click the link for further details about this prestigious award.

Pathway To Excellence - University Hospitals Coventry & Warwickshire )

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities.

There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society.

We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Work with the E-Rostering Team to implement any changes that occur to working practices via new policies /strategies.
Identify and investigate problems and queries including those of a complex nature hat relate to the E-Rostering systems, utilising information from other associated data systems/information sources, or by reference to originator of the problem and take appropriate action
To provide basic roster action training of E-Rostering systems to users being aware of potential barriers to understanding.
To assist in maintaining department website
To process access/training/flexible working documents and reports, maintain & manager paper records, enter/store personal details within system
To understand payroll deadlines/processes to ensure appropriate documentation to facilitate payment of Trust staff is completed in a timely manner.
To be able to communicate with payroll services clearly and appropriately when dealing with payroll queries both simple and complex.
Assist with the maintenance of users access to all elements of the E-Rostering system
Maintain excellent customer care skills and professionalism when interacting with all members of the multidisciplinary team. Ability to tactfully deal with difficult situations and aid understanding.
Manage own workload seeking direction from the System Administrator/ Rota Manager when deemed necessary. Priorities changes in workload to meet demand or to system/Trust requirements.
To identify possible new ways of working and efficiencies for the department
To ensure that all work is undertaken with regard to the Trust policies and procedures

For further details of the role please see the attached job description.