Claims Handler - Nottingham, United Kingdom - Midlands Response

Midlands Response

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of the position:

To manage insurance claims from 'cradle to grave'.

The claims handler is allocated a postcode area/Client and manages all given jobs in that area alongside their field technicians.

The claims handler is responsible for all administration involved in the processing of the insurance claim and providing pro-active first class service to our clients.

Scope:

Reporting to the Office Supervisor or Team Leader, the Claims Handler work closely with their team and field technicians to ensure the smooth running and swift conclusion of their claims, whilst ensuring high levels of customer satisfaction are met, and clients service level agreement.

Responsibilities

Book diary appointments and plan works in assigned designated postcode areas
Various administrative duties including the preparation of reports and estimates from a variety of clients and pricing schedules.
Receipt and logging of new claims and other private job enquiries.
Appointing subcontractor services and the coordination of these services from arranging quotes to receiving authorisation and processing of invoices for said services.
Adhering to client set SLAs in relation to key events in the claim life cycle
Ensure monthly invoice targets are worked towards
For complaint issues, formally acknowledge complaints to client or customer. Deal with root cause issues and initiate corrective steps to improve efficiencies or identify training requirements. Liaise with Manager or Director concerning high level complaints.
Necessity to work overtime during busy/surge times which will be managed by the Office Manager.

Knowledge, Skills and Abilities

Good PC skills and report writing ability
Knowledge of SLAs and preparing estimates or costings.
Excellent organisation skills and the ability to prioritise
Confident with good interpersonal skills
Problem solving and decision making skills
Able to work well under pressurised situations and to deadlines
Flexible and able to provide cover and work overtime during busy periods
Attention to detail
Team working ethos
Good communication Skills
Geographical knowledge/ route planning
Knowledge of the insurance industry/ Disaster Restoration Industry is preferable.

Personal Attributes
Some elements of the role may require strict confidentiality and professionalism. Other personal attributes required include honesty, integrity and a strong work ethic.

Working Conditions
Claims handlers work on a rota basis in an open plan office.

Each individual has their own case load and is expected to work independently in prioritising their day to day work.

During surge and busy periods, claims handlers are requested to work overtime and flexibility is a must.

The nature of the role may include working to specific deadlines and to a high level of service standards and can be expected to be pressurised at times, when dealing with customers who have undergone significant issues within their properties.

Job Types:
Full-time, Permanent

Salary:
From £10.42 per hour

Benefits: