Contact Centre Compliance Officer Remote - New Works, United Kingdom - Cactus Search

Cactus Search
Cactus Search
Verified Company
New Works, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are looking for an experienced
Compliance officerwith a strong financial background to join our global clients business.


Key Accountabilities:


  • Responsible person for ensuring the business meets its compliance obligations.
  • You will be an expert in FCA market regulation with a thorough knowledge and understanding of the FCA Handbook, as well as other insurance regulations.
  • Directing the company in requirements specific to the insurance market, ensuring compliance with policies, legislation, standards and guidance, and ensuring that all regulatory and environmental risks are identified.
  • You will also be responsible for ensuring conformity to all applicable laws, regulations and standards across the business and within various industries; including GDPR and OFCOM requirements.
  • Champion compliance at all levels; monitoring, directing and driving compliance performance for contracts within the insurance sector; liaising with clients and relevant stakeholders to facilitate performance updates and convey issues and opportunities.
  • Guide and support projects and operations to ensure their sound knowledge and understanding of compliance requirements.
  • Support and build key relationships with industry stakeholders.
  • Provide consultation and support to the wider UK business in relation to all relevant compliance requirements, legislation and standards.
  • Assist with the development and review of operational policies and processes to ensure they remain aligned to regulatory requirements.
  • Identify potential areas of risk and understand the relevant rules and guidance, be able to translate these rules and guidance into compliant business practices.
  • Develop robust programs to document, monitor, and report on compliance issues and outcomes;
  • Develop and manage a structured framework to assess and manage change.
  • Support the Head of UK Compliance and the Head of Legal to deliver a compliance framework including the delivery of Compliance policies, training and governance.
  • Manage operational compliance issues and queries.
  • Lead the implementation of key regulatory changes, ensuring understanding and effective implementation across the business.

Experience & Skills Required:


  • Experience in a similar role.
  • Preferably an understanding of business process outsourcing.
  • A deep understanding of all aspects of the FCA markets and the challenges currently faced.
  • A proven ability to interpret regulatory requirements and communicate them to operational teams in an understandable and digestible manner.
  • Extremely selfmotivated and able to operate independently, and influence key stakeholders.
  • Excellent interpersonal and influencing skills with the ability to engage effectively at all levels to promote a compliance culture.
  • A proven track record on successfully implementing regulatory change.
  • The flexibility to work in a fastpaced environment and the desire to challenge the status quo.
  • Good organisational skills and able to prioritise workloads.
  • Able to foster strong working relationships with staff and senior management.
  • Excellent verbal and written communication skills.
  • Attention to detail.
  • Conscientious, reliable and selfmotivated.
  • Helpful and approachable, sensitive to confidentiality issues.
  • Open and trustworthy.
  • Enthusiastic with a positive, cando attitude to work.
  • Able to work cooperatively with others to complete tasks and implement process improvements.
  • Committed to continuous professional development.
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