Head of Operations - West London, United Kingdom - Tiger Recruitment Ltd

Tiger Recruitment Ltd

Verified Company

West London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tiger Recruitment was founded in 2001 and specialise in placing high calibre support staff.

We recruit across all industry sectors and for clients looking to fill permanent, temporary, fixed term contract and virtual vacancies.

Our clients range from FTSE 100's, Financial Services, Digital and Property to Creative, Charitable Organisations, Family Offices and Private Households.

We recruit throughout London as well as nationally and internationally (Europe, Dubai and the U.S).

We have offices in London's West End, City of London, Dubai, New York, and Zurich and are looking at further expansion into Europe.

Tiger specialises across six divisions - Business Support, HR, Digital, Hospitality, Finance and Accounting, and Private - Family Office recruitment.

Tiger brings a fiercely distinctive approach to hiring staff

Our guiding principles are:

Excellence - We adhere to the highest standards in all that we do

Positivity - We embrace innovation and creative thinking

Integrity - We maintain an authentic and transparent approach in all our interactions

Gravitas - Our trained experts, always going the extra mile

Job Summary:

The Head of Operations and HR is integral to the efficient functioning of the global offices and line management of wider ops team.

You will be a key stakeholder and work closely with decision makers across the business. Effective relationship building and ability to engage with employees at all levels of the business is a must. This role is very fast paced and no two days will be the same.

You will need to effectively think on your feet and address problems as they arise, whilst simultaneously juggling strategic projects.

Operations Function

Responsibility and management of the IT Infrastructure, hardware, and security
Liaise with building manager on any building matters
Oversee operational function of the business including all daytoday office matters
Work with line managers to improve and implement clear working processes across the business
Work with the marketing team to resolve any website or social media issues and ensure website optimisation
Supplier contract management including negotiation, establishing, and maintaining relationships
Facilitation and overseeing new projects
Manage legal liabilities, GDPR, temp payroll and compliance function
Amend/approve requested TOB amendments from clients to ensure the interests of the business are protected.
Planning and organising company events and trips
Regular CRM checks and maintenance
Facilitate and negotiate renewals for insurance across the business
Troubleshooting technical issues when appropriate and a proactive approach to minimising future issues
Assisting with operations for international offices where appropriate
Reporting on behalf of the management team

HR Function

Liaise with legal advisors regarding employment law matters
Management of all internal HR matters across all offices
Managing the onboarding and offboarding processes for all employees
Compose and issue letters of employment and contracts
Monitor all employee anniversaries, birthdays, probation periods & appraisal processes
Manage the Bamboo HR system
Calculate and monitor leave allowances for all employees
Research and stay informed on employment regulations in all countries in which Tiger operates
Advise managers on the terms and conditions of employment & performance management concerns
Develop and implement HR policies and procedures
Work with senior management to implement and run training sessions
Maintain and actively improve team performance and culture across the business
Involvement in learning and development initiatives

Direct Reports

Line Management of Team Assistant HR/Ops
Line Management of Payroll Manager
Line Management of Receptionist and Office Assistant
Skills/ Experience Required

Skills / Experience Required

Previous demonstrable HR, Operations and management experience
Able to work under pressure whilst remaining calm composed at pace
Ability to build strong working relationships with all levels of staff
Commercial awareness
Excellent verbal and written communication skills
Confidentiality and discretion
Positive demeanor with lots of energy
Strong multitasking and organisational skills
Exceptional attention to detail

Benefits:

25 days annual leave on pro rata basis plus office closed between Christmas and New Year (increases to 30 days with length of service)
One duvet day each year
Hybrid working policy
Mygym discounts
Private health cover after probation period
Progression and training opportunities
Mobile phone after probation period
4:30pm Friday finish on a fortnightly basis
Flexible hour scheme
Two volunteer days paid each year
Legacyinservice initiatives to promote personal training and development
Company trips and team away days
International office working
Cycle to work