Switchboard Operator - Nottingham, United Kingdom - Nottinghamshire Healthcare NHS Foundation Trust

Nottinghamshire Healthcare NHS Foundation Trust
Nottinghamshire Healthcare NHS Foundation Trust
Verified Company
Nottingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

The post holder will work as part of a team on the switchboard performing the operations in an efficient and courteous manner with particular emphasis on customer care.

Act as a first point of contact to Nottinghamshire Healthcare NHS Foundation Trust.

Providing general non-clinical advice, information guidance or ancillary services directly to patients, Clients, relatives or carers, out of hours support for doctors and support services.


To meet the needs of a 24/7 public facing service the post holder will be required to work evening hours on both weekdays and weekends.

To work as a team member with flexible approach. The operator is responsible for the efficient performance of the switchboard duties. Aiding for patients, visitors and staff.

We are looking for self-motivated individuals who can work well on their own, and who can offer an excellent service for all users of the switchboard service


We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.


We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences.

We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.

Do you want to make a difference?

Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?

Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career. Join our team of nearly 9000 who are making a difference every day. We are all about our people - our staff, volunteers, carers, service users and patients. We are NottsHC.

  • Operating the Trust Switchboard and providing an efficient and sympathetic approach to calls received from staff, service users and members of the public.
  • Often dealing with patients with complex needs and barriers to understanding.
  • Carrying out a range of administrative and secretarial tasks associated with the switchboard.
  • Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
  • Support of all out of hours services, such a Consultants/Managers and Tradesmen on call.
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