Head of Energy Bureau Operations - Cardiff, United Kingdom - Smart Metering Systems

Smart Metering Systems

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

59- Cardiff

Permanent
Upto £70,000pa DOE plus excellent company benefits

Why choose us?

Choosing to work for SMS means choosing to make a difference. **We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy - working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
Hybrid working options.
Enhanced Maternity and Adoption leave.
24/7 free and confidential employee assistance service.
Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
Access to our Share Incentive Plan which allows you to become a shareholder in a taxefficient way and benefit from the success of the company
Life Insurance (4 x annual salary)
Pension matching scheme (up to 5% of salary)
Developing our people is important to us we support and encourage development by offering internal and external accredited courses, secondments and study support.

What's the role?

As Head of Energy Bureau Operations and Finance, reporting to the Director of Bureau & Energy, you will be directly responsible for the management and leadership of our Energy Bureau (Bill Validation, Recoveries and Energy Procurement) teams, alongside our Finance functions.

One of the key responsibilities of the role, supported by a Senior Bureau Manager, Energy Procurement Manager and Finance Manager, is ensuring client satisfaction across all areas of service delivery.

To achieve this, you will drive cross collaboration between the teams as well as across the wider SMS departments, encourage a culture of learning, continuous improvement and providing an excellent customer experience.

Acting as a point of escalation, you will also lead and represent the teams to our external stakeholders.

You will support in designing and implementing initiatives to improve processes and outputs including, overseeing the implementation of new software and reporting tools and supporting the teams with data analytics and reporting.

The role will ensure key departmental objectives, KPIs and SLAs are met, supporting the teams to ensure this occurs.

Working with the Director of Bureau & Energy with the design and implementation of strategies as well as the development of business opportunities with new and existing customers.

Alongside the management of the teams, the role will support in the development and integration of SMS' new commercial EV charge point operating services in relation to the Energy Bureau services.

Work Schedule - Hybrid working Monday to Friday.

Key responsibilities:

Responsible for the daytoday oversight of the Energy Bureau and Finance functions
Management of multiple teams of office and homebased staff
Act as the lead representative to a number of key clients
Develop and manage suitably competent teams to support the continued financial and operational services provided to our clients
Identify, recruit / onboard the resource as necessary to enable the department to undertake additional management accounting responsibilities for new entities
Identify and support initiatives for the technical upskilling of the teams to maximise the effectiveness of our processes whilst ensuring all key controls are adhered to
Act as a point of escalation for all members of the teams
Provide technical support to the management accountants
Monitor the teams' workloads
Implement and improve processes and controls across the functions and ensure that these are regularly monitored and adapted where necessary
Assist in the development of new financial and operational reporting tools
Assessment and reporting against SLAs and KPIs
Ensure all processes are documented and up to date
Support the teams with analytics and reporting, should this be required to meeting objectives
Responsible for developing trusting relationships with the customers/investors
Adhere to all relevant SMS processes, policies and procedures
Providing dayday administration duties in relation to the role
Any other duties as required by the Director of Bureau & Energy