Administrators and Patient Coordinators - Bristol, United Kingdom - BrisDoc Healthcare Services

BrisDoc Healthcare Services

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post-holder will undertake a variety of administrative duties to support and cover roles in the Support Services Team and patient Services Team:

Medical Records Administrator
Results & Recalls Administrator
Document Administrator
Patient Coordinator

The post-holder will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures.

The bank role of Support Administrator / Patient Coordinator provides additional support and holiday cover to our Support team and Patient Services Team.

Successful applicants in this role will have experience working with kindness and empathy in a multi-disciplinary administrative role and will be able to effectively manage conflicting priorities.

You will be reliable, available for shifts between Mon - Fri and work well under pressure.

Charlotte Keel Medical Practice is part of BrisDoc Healthcare Services.

Brisdoc are aSocial Enterprise and an Employee-Owned Business. This means the decisions we make are for the good of our patients, workforce, and wider community.

This involves prioritising the health of our patients, protecting our environment, and improving the social and economic status of our population.

By joining BrisDoc, you will be part of an innovative organisation that prides ourselves on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family.

We strive to make sure every member of the team feels proud of the work they do and the service that we offer.

At Charlotte Keel, we have a growing patient population of over 19,000 patients.

Our practice is at the vibrant & colourful heart of Bristol's inner city, serving a population from all corners of the world and from all walks of life.

We serve patients who are settled, doing well in life and who seek help to ensure they remain in the very best of health; we also serve patients who are struggling with alcohol or drugs and seeking help to being piecing life together.

As a practice, we believe passionately in responding to all of our patients' cultural & social agendas.

As well as the usual range of primary health care team members we have interpreters, drug project liaison workers, counsellors, and many other members in the wider team here.

Providing cover and support for the Medical Records Administrator:

Process incoming electronic patient medical records
Organise incoming paper patient medicals records in preparation for summarising
Review medical records and produce an accurate and sufficient summary of the patient's medical history
Code the patient record on the Practice clinical system accordingly
File paper patient records and maintain an effective filing system
Synchronise locally, regionally and nationally held patient data

Providing cover and support for the Document Administrator:

Scan paper documents and download electronic documents
Electronically file documents on relevant patient record
Identify relevant clinical information contained in documents and code the patient record on the Practice clinical system accordingly
Workflow the document to the most appropriate clinician
Code additional document content onto the patient record at the request of clinicians

Providing cover and support for the Results & Recalls Administrator:

Contact patients for test result follow up at the request of clinicians
Maintain recall systems relating to:
Cervical cytology
Sexual health
Immunisations and vaccinations
Health promotion
Long term conditions
Near patient testing
Other health initiatives
Record results for selected screening and immunisations programs

Provide Cover as a patient Coordinator

Answering the telephone within agreed timescales with a professional and pleasant manner.
DeaIing with patient queries both personal and via telephone accurately, efficiently and effectively.
Registering patients and booking appointments on the clinical system whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely. Rescheduling patient appointments in the event of unplanned clinician absence
Updating the clinical system with poignant information such as patient death.
Dealing with prescription queries effectively and in a timely way. Completing patient requests for repeat medication accurately and within the practice standards
Compiling new patient registration packs.
Carrying out general office and administrative tasks as requested and agreed with the line manager and / or Operations Manager as required for the day to day running of the service
Use the clinical system effectively to inform clinical staff of relevant information relating to their patient.
If called upon and following training assist the clinical staff with basic life support.
Deal with situations involving unwell and vomiting patients, bereaved / distressed visitors in line with policie