Clerical Officer - Liverpool, United Kingdom - Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Verified Company

Liverpool, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

An exciting opportunity has arisen within our Acute Medicine Unit Admin Team.

The post holder will work as a Ward Clerk covering our Acute Medicine Unit side and also work in a clinic based admin role in our AEC (Ambulatory Emergency Care) area.

Main duties of the job

To accept all patients onto the wards / clinics electronically through our system

To answer phone calls internally and externally at all levels in a professional and courteous manner

Ensuring patients who are discharged home have appropriate follow up booked if necessary and ensuring discharge letters are sent out

General admin duties

Making clinic appointments for patients to return for results.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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Ensure a courteous, professional and efficient point of contact is provided to patients and visitors.

Ensure all data is accurate, timely and of a high standard when registering patients details.

Appraisal system used within the Trust.

Respond to day to day staff issues

Work flexibly to ensure that the service operates effectively, including working across all Trust sites and across speciality boundaries