Administrator - Birmingham, United Kingdom - Davies Group

Davies Group
Davies Group
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Davies are looking to recruit an exceptional Audio Administrator to join our growing Casualty team in our Marston Green office.

This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

At Davies
, we value transferable skills and qualities that focus on what you can bring to the role.

While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.


What will your day look like:

  • Opening/scanning incoming post for various offices
  • Dealing with Compensation Recovery Unit tasks during the life of the claim
  • Sending files internally and externally
  • Preparing files for audits as and when required
  • Answering telephone calls and dealing with general enquiries
  • Other tasks to support the business plan as and when necessary to ensure company business objectives are met

Abilities And Knowledge:


  • Previous Audio typist experience is essential
  • Previous experience of working in an administration role
  • Able to communicate effectively both written and verbally
  • Familiarity with standard office packages such as Outlook, Word and Excel
  • Demonstrate a high level of accuracy in data input and attention to detail
  • Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks
  • Provides solutions rather than problems shows initiative
  • Work to deadlines to achieve client service level agreements in a changing and demanding environment
  • Able to demonstrate effective management of time and resources
  • Able to identify when guidance is required from other team members on decision making
  • Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people
  • Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes
  • Able to demonstrate effective customer service skills, actively seeking and responding to feedback
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