Customer Service Specialist New - Caerphilly, United Kingdom - St David Recruitment Services

St David Recruitment Services

Verified Company

Caerphilly, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Caerphilly County Borough

Job type:

Permanent

Salary:

£26,200 per annum

Contact:

St David Recruitment Services

Contact phone:
Job ref:

PEM1363

Published:

about 2 hours ago

Expiry date:

Customer Service Specialist

Caerphilly (Office Based)

Salary - £26,200 per annum

Hours - 8.15am to 4.15pm Monday to Friday

Permanent
Our client is looking for a Customer Service Specialist to join their busy team in Caerphilly.

Essential

Demonstrable experience, ability and qualities in handling sales, product and general enquiries in a business to business environment
Excellent and positive telephone manner and the ability to communicate well both internally and externally.
Calm and courteous manner, even under pressure
Accuracy of data entry.
Competency with Systems, Excel, Outlook and other web

- based platforms (smartsheet etc).

Able to effectively prioritise workload and efficient time management.

Desired - A working knowledge of the passive fire protection industry, the regulations and products provided but this is not essential.

Responsibilities

Provide reliable and positive telephone support to customers.
Discuss discrepancies with customer.
Handling customer queries and complaints and following through to satisfactory resolution.
Track and monitor order progress.
Assist Sales Team as required.
Keep CRM system updated and accurate.
Upselling where possible on every enquiry received.
Provide acknowledgements for every sales order.
Liaise with Warehouse where there are queries regarding stock availability.
Liaise with Accounts where customers are on stop or other financial restrictions are in place.
Undertake the administration of consignment stocks in their determined frequency.
Any other administrative and supportive activities to support the team.

If this Customer Service Specialist position is of interest, please send your CV to us today