Control Room Assistant - Leicester, United Kingdom - HighCross Leicester

HighCross Leicester

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of the Role
Savills has a great opportunity at the Highcross Shopping Centre. We are looking for an experienced Control Room Assistant to join the team on site.

Your shift pattern will be 4 on 4 off, 08:00-20:00 shifts with the requirement to cover sets of 20:00-08:00 shifts on occasion as holiday cover, with a pay rate of £12.00 per hour.

You will report into the sites Duty Controllers.

Key Responsibilities
Responsible for the 'live' operation of the Control Room by managing the essential functions of:

Proactively monitor activities in both public and landlord areas as part of public safety duties such as detection of intruders, vehicle protection and site security
Ensure a full and comprehensive understanding of all emergency procedures with the ability to prioritise during emergency situations and support the Duty Controller as required
Ensure that all records and documented or recorded evidence is handled professionally and in accordance with data protection requirements
Monitoring the flow of traffic in and out of the centres' car parks
Proactively assisting customers within the car park environment
Assist the Duty Controller in updating Control Room records as and when required
Assist in issuing radios and keys to centre personnel and contractor visitor ID/passes, permits and keys

Further:

To comply with Assignment Instructions / Standard Operating procedures at all times and carry out duties accordingly
Ensure that Health and Safety processes and procedures are complied with at all times
Provide a professional and customer focused service to all customers, retailers, visitors, staff and contractors
Ensure all security activities are carried out adhering to the requirements of the SIA, both criminal and civil law and in compliance to Highcross policies and procedures
Provide a deterrent for possible crime
Ensure all control room equipment including life safety systems is operational and any faults are
Ensure the control of access to and movement of persons and vehicles within all secure areas of the centre including service areas and car parks.
Take responsibility for effective radio traffic to maintain professional communications.
Take responsibility for the issuing of contractor permits and keys

Skills, Knowledge and Experience

Previous Industry experience
Strong customer service skills
SIA CCTV Licence
Good verbal and written skills
Ability to remain calm under pressure.
Excellent communication skills

Working Hours - Average of 42 hours per week, on a rolling 4 on 4 off pattern of 08:00-20:00 shifts with the requirement to cover 20:00-08:00 shifts as holiday cover.

Salary - Hourly rate of £12.78

LI-DNI

Please see our Benefits Booklet for more information.

Business area - Operations

Role - Security

Locations - Leicester

Contract Type - Permanent, Full time

Remote Status - This role is site based

Salary - Hourly rate of £12.78