Customer Service Co-ordinator - Gateshead, United Kingdom - Jackson Hogg

Jackson Hogg
Jackson Hogg
Verified Company
Gateshead, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Jackson Hogg is delighted to work with a well established company in their search for a Customer Service Coordinator.

Job Title:
Customer Services Co-Ordinator


Reports to:
Site Operations Manager


Purpose of Job:

To process and expedite customer orders, whilst providing a high level of customer service both to internal and external customers.


Key Responsibilities
Tasks include, but are not limited to, the following:

  • Accurate sales order entry function including order acknowledgements, liaising with customers regarding the status of their orders, etc
  • Providing support to other team members with the above processes as required
  • Provide commercial assistance to customers
  • Provide an interface between the customer and key internal departments
  • Handling delivery enquiries
  • Resolution of customer complaints / returns / credit notes on CRM
  • Expediting new and existing orders within the Operations Department and communicating this with both customers and the Sales team
  • Processing credit card payments via telephone
  • Maintenance of CRM and ERP system
  • Preparing documentation required for exporting
  • Assisting Sales team with enquiries
  • Managing Branch orders; including weekly meetings and running MRP for out of state Branch
  • Reviewing product shortages and using Power BI to evaluate sales orders affected and allocating stock accordingly
  • Answering Reception calls.

Hours of work:

36 Hours - Monday - Friday


Support Tasks

  • To undertake all reasonable training activity designed to support you in your role
  • To undertake any such other reasonable duties as may from time to time be required by your immediate Manager.

Skills

  • Microsoft Office skills (Excel, Outlook essential)
  • Power BI (desirable)
  • Experience of a manufacturing environment
  • Knowledge of export compliance
  • Knowledge of VAT compliance
  • Experience of working in a busy customer focussed organisation
  • Customer Service skills
  • Microsoft Business Central (desirable).

Personal Attributes

  • Selfmotivated and ambitious, with a desire to make improvements
  • Expresses a cando attitude and is not afraid to take on new tasks or projects
  • Real desire for continuous improvement of self and the organisation
  • Positive outlook that will influence and contribute to a diverse team
  • Exacting quality and H&S standards
  • Live and promote our values.

Job Types:
Full-time, Permanent


Schedule:

  • Monday to Friday

Work Location:
One location
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