Part Time - Stoke-on-Trent, United Kingdom - Avison Young

Avison Young

Verified Company

Stoke-on-Trent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Job Title - Service Desk Advisor

Location - Stoke on Trent
Reports To - Team Leader

Hours of Work to be confirmed but predominately to cover Fridays/Saturdays/Sundays with an element of flexibility to cover other shifts (open to discussion)

Overall Purpose of Job

Work as part of a team to provide high quality day to day support to enable the effective operation of our customer service desk.

Main Duties, Responsibilities & Accountabilities

Answer all incoming calls.
Accurately process reactive, planned and statutory compliance tasks.
To action reactive requests from our client base and log all requests on our inhouse computer system.
To liaise with site based engineers and field based facility managers to action requests as necessary.
To liaise with subcontractors to attend site to repair faults and raise appropriate purchase orders as required.
To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.
To be proactive in chasing job closures for client sites and to close down reactive requests that have been completed by our internal resources and subcontractors.
To ensure that timeframes are adhered to in relation to service level agreements.
To review all data on our inhouse computer system and be proactive in ensuring that the data is updated as required.
To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered to.
To carry out administrative tasks involved in setting up new supplier/contractor accounts
To promote good relationships with contractor/supplier contacts and site personnel and to project a professional image of Avison Young at all times.
Provide administrative support to the Field Based team of Mobile Facility Managers.
General filing duties (electronic or manual) including the requirement that the filing system be neat and tidy to aid speedy retrieval of any information.

Carry out any other duties as requested.

Desired Knowledge, Skills and Experience

Technical Skills

Proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential
Previous experience of using a CAFM system is desirable

Core Skills

Have excellent verbal and written communication skills
Be organised and able to multitask
Be able to use time as a valuable resource and manage own time to achieve required outcomes
Be able to work under pressure

Experience

A minimum of one year experience working in a help desk environment is desirable.
Working experience in a customer focused setting is essential.

At Avison Young, we are committed to building an inclusive culture that empowers all of our employees to thrive, be successful and feel a sense of belonging.

Avison Young is an equal opportunities employer, and is committed to treating all its employees and job applicants equally.

If you are person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, Avison Young will be happy to make reasonable adjustments to our processes for you.

Job Types:
Part-time, Permanent

Salary:
From £9,400.00 per year

Expected hours:
No less than 16 per week

Benefits: