Medical Receptionist - Sheffield, United Kingdom - The White House Surgery

The White House Surgery

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

About us
The Whitehouse Surgery is an established training surgery in the Manor area of Sheffield. We are dedicated to the health and well-being of the community that we serve. We proud to be a training practice supporting both doctors and nurses in different stages of their career.

Our surgery team consists of 6 GP's, both partners and salaried, Nurse Practitioners and Practice Nurses, Health Care Assistants and a pharmacist.

We also welcome other community services into the surgery on a daily basis. Our Administration team and Receptionists provide a friendly and efficient service to our patients.

The surgery prides itself on teamwork and teaching, whilst also providing a quality service to an area with a number of social challenges.

Job summary
An exciting opportunity has become available for a receptionist to join The White House Surgery reception team.

We are looking for an enthusiastic, motivated individual to join our friendly team.

Immediate start is available

Main duties of the job

Be a proactive member of the surgery team, communicating with both colleagues and outside agencies to maintain effective relationships
To ensure that all reception duties and tasks are carried out in an effective and efficient manner, in line with the practice guidelines procedures and protocols
Ensure both patients and visitors to the surgery receive a high level of customer service
Undertake general office and reception duties, including working on the front desk and answering calls

Job responsibilities
Key duties and responsibilities

To act as the first point of contact for patients, visitors and employees, providing a welcoming and professional reception and telephone service
To ensure all individuals reporting to reception are dealt with courteously and professionally, including organising patient appointments and home visits
Facilitate the passing of information to staff, patients and other Health Care providers.
To answer incoming telephone calls promptly and efficiently, directing them to the correct individual or taking clear messages and ensuring they are actioned appropriately.
To act as a team with administrators and receptionists, to ensure a high professional standard is met.
Maintaining a high standard of cleanliness in the reception area and meeting rooms.
Receiving and distributing incoming post and other deliveries, ensure they reach the correct department in a timely manner. To accurately record and retrieve patient and other data from the internal computer system, and deal with other computerised instructions from GPs and supervisors.
Register new patients and amend patients records as required.
Arrange repeat prescriptions for sending to local pharmacies.
To complete other general administration duties as directed, such as filing, scanning, archiving and photocopying and to provide cover in the absence of colleagues.

Other Responsibilities

To act as an ambassador of The White House Surgery, maintaining honesty, integrity and trustworthiness at all times.
The post holder will be expected to maintain strict confidentiality at all times
The post holder is to ensure data protection is maintained at all times.
The post holder will be flexible in terms of working hours in order to meet service needs.

Person Specification

Experience

Essential