Complaints Specialist - Slough, United Kingdom - Contact Centre Recruitment

Contact Centre Recruitment

Verified Company

Slough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Specialist

Salary:
£28,000 ongoing temp position

Location:
Slough

To contribute to the delivery of 'Best in Class' service by responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions.

Through day-to-day actions ensure compliance of all regulatory requirements and industry standards. To enhance our client's brand through continued commitment to the organisation's vision and values.

Address, investigate and resolve all complaints promptly, meeting regulatory deadlines.
Own all customer issues through to resolution.
Liaise professionally with Retailers and Manufacturer teams as appropriate.
Respond to the Financial Ombudsman Service timely and appropriately.
Update the Contract Management System and Complaints database accordingly and in a timely manner.
Ensure Team Leader is aware of potential issues associated with work queues, delays, and complaint trends.
Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business.
Work effectively with colleagues in support functions around the business to gain resolution to complaint.
Monitor own performance to ensure adherence to targets, deadlines, and procedures.
Responsible for meeting individual performance targets and management of cases.
Participate in department/business projects to generate innovative ideas that add value to the company
Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers.
Such other duties as management may from time to time reasonably require.