Operations Assistant - Bristol

Job summary

We are looking for an Operations Assistant to support our operational teams in delivering a safe and efficient network.

Responsibilities

• Investigate any Highway Authority Fixed Penalty Notices/Defects and Section 74 charges and communicate findings to relevant stakeholders
• Liaise with Highway Authorities to ensure traffic management measures (less complex) are agreed and approved
• Support the Performance Manager & First Line Manager with administration compliance
• Collect weekly defect sheets from all drivers within geography, record, and file, circulate to relevant stakeholder at agreed intervals
• Administer Fuel Cards and file weighbridge tickets
• Undertake general administrative activities including but not restricted to IT software & hardware enquires, liaison with depot maintenance service providers, customer service and collation of damage billing information
• Respond to enquiries from all stakeholders ensuring accountability, ownership and excellent customer experience are demonstrated

Qualifications

• A positive attitude and the ability to operate individually and as part of a team
• Ability to deal with a wide variety of tasks, whilst meeting strict deadlines is essential
• Excellent administrative, oral, written communication skills
• Customer driven focus for both internal and external customers
• Knowledge of the Gas industry and associated policies & procedures is desirable but not essential.

Benefits

• A competitive salary starting at £27,596 rising to £39,645
• A structured pay & competency framework which rewards skills, competence and enables development and career progression
• Hybrid working
• 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan

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  Job description

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