Head of Operations - Cambridge, United Kingdom - Bolt

Bolt

Verified Company

Cambridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an experienced and dynamic Head of Operations to join a Senior Management Team.

In this role, you will be responsible for managing both Qualifications and Apprenticeship operations, contributing to the strategic growth of the organisation.

You will work closely with the CEO, Head of Quality, and Head of Learning to manage the operations team.

Responsibilities:

As the Head of Operations, you will be responsible for:

Managing the customer service team and ensuring that customer issues are resolved promptly
Undertaking monthly reviews with Mentors regarding their Apprentice case load
Liaising with the Head of Learning to ensure optimal use of our Trainers and Mentors
Collating data and uploading funding claims to the Levy system, resolving any errors, and understanding the nature of any clawbacks
Managing the enrolment and onboarding of new Apprentices, including Eligibility Assessment
Contributing to the evolution of our processes to ensure a Good Ofsted inspection outcome
Providing statistics and data to the Board as required
Ensuring ESFA data is compliant with regulations
Monitoring and managing requirements related to Apprenticeship Accountability Framework metrics
Managing qualification workshop scheduling and resource allocation
Undertaking necessary CPD to ensure knowledge of Apprenticeship and Qualification provision is current
Assisting the Head of Quality in the development of Policies and Procedures and ensuring they are adequately implemented, and continuous improvement initiatives are effectively introduced
Managing the arrangements for Functional Skills and End Point Assessments
Managing internal assessments as required by Awarding Bodies
Managing data entry of Qualification results advised by Awarding Bodies
Liaising with End Point Assessment organizations and building strong relationships
Acting as Safeguarding Lead
Communicating with Employers as necessary

Why Join?

You will be part of a dynamic team that is passionate about helping individuals achieve their career goals through Qualifications and Apprenticeships.
They are an accredited training provider for four awarding bodies and offer seven apprenticeship standards on a National basis, with plans to increase the range of Standards they offer.
They have truly embraced the use of technology to automate many of the fundamental processes relating to their services and are committed to continuous improvement and innovation.
You will be working as part of the Senior Management Team, contributing to the strategic growth of the organisation.
They offer a competitive salary and benefits package, including a pension scheme, and opportunities for professional development.
They are an equal opportunity employer and value diversity at the company.
You will have the opportunity to work with a supportive team, where everyone's opinion is valued, and ideas are encouraged.

Requirements:

Strong experience in managing apprenticeships
Indepth knowledge of apprenticeship provision, including Ofsted inspections, ESFA regulations, funding claims, and operational efficiency
Experience managing a team
Excellent communication and interpersonal skills
Proficient in the use of technology and able to contribute to the further development of our systems
The ability to work independently and as part of a team
Experience working with Awarding Bodies (desirable)