Team Leader - Rotherham, United Kingdom - Webhelp
Description
Job Advert
Do you have customer service experience? Are you seeking a new opportunity to advance your career in Dearne Valley? We are looking for a passionate and dedicated Team Leader for a full-time role where you'll manage a team responsible for customer care.
You'll motivate and guide a team of hardworking individuals to reach targets and strive for excellence in customer service.As a flexible Team Leader, you can expect to take on the following:
- Ensure that team members perform in line with required customer service performance metrics
- Manage workload in a timely and effective manner
- Analyse customer feedback data
- Pursue quality and assurance initiatives
- Present recommendations for improvement
Additional requirements include:
- Minimum 2 years' previous team management experience
- PC literacy, fast typing and experience using appropriate software and systems
- Clear credit, disciplinary and criminal records
- Good interpersonal skills to motivate Agents and provide feedback in a positive, constructive way that will encourage performance improvement
As a vital member of our team, and in return for your expertise, inclusive approach and commitment, we will provide a favourable salary and the chance to join a passionate and welcoming team.
Job Reference:
UK02266
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