Holiday Let and Administration Assistant - Leven, United Kingdom - Balcarres Estate

Balcarres Estate

Verified Company

Leven, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Balcarres Estate is looking for a Holiday Let and Administration Assistant to join our team, someone who is self-motivated and comfortable using their own initiative to manage guest queries and deliver an exceptional overall experience. Excellent communication skills are essential for this role as you will spend a lot of time interacting with guests.

Salary / Benefits:

A basic salary starting from £24,000 per annum depending on experience
A commission scheme based on individual sales of the holiday lets packages
28 days holiday per year, this includes an allowance for public holidays
Contributory pension scheme after your three months probation
Pool car during the working hours

Hours of Work:

40 hours per week, 8 hours shift per day. The working pattern for this position is usually 5 days from 7. You must be available to work weekends and evening shifts when required.

Main Duties Include:

Manage all aspects of the holiday let portfolio and provide administrative support to the Office Manager
Ensuring a smooth transition from ALTIDO to inhouse running of the bookings, on site management and changeover of all properties.
Management of all external and internal booking platforms.
Management of the holiday let store, making sure it is well stocked and clearly labelled.
Ensuring the handover cleans are booked and a followup check is carried out to ensure each property meets Estate standards for presentation and cleanliness.
Welcome gifts are stocked and clearly labelled.
Linen, towels and robes are organised for collection by the laundry service and are received in time for the next changeover. Note there are occasions when you will be required to take laundry to the laundrette.
The changeover manuals for each property are up to date, clear and contain all accurate imagery for the cleaners to use.
Be involved in the preparation of any new holiday lets.
Take out of hours or emergency calls if required
Management of all holiday lets operations and maintenance issues and liaise with other departments

Other Duties:

Assist with booking contractors for reactive maintenance calls.
Assist in the handover of residential properties at the beginning or end of tenancy.
Control all key handling and key cutting including logging and labelling of keys.
Any necessary filling and archiving, both physical and digital.
Book in annual, biannual and 5 yearly property inspections and services.
Invoice entry and coding into the accounting software ensuring this is done with accuracy.
Responsible for keeping the Property Management Software up to date and ensure it holds accurate information.
Ensure all vehicle servicing records are up to date. Book in MOT and services as required. Liaise with the team to ensure sufficient cover to drop off/collect the vehicle.
Share the handling of telephone enquiries and greeting Estate Office visitors.
Purchase of estate cleaning and office supplies including stationery.
Taking packages to the post office, organising returns, reducing unwanted mail to the office and Balcarres House
Make sure the employees records are kept up to date
Assist with any other duties as requested by the Office Manager and Balcarres House.
Comply with all health and safety rules and regulations always ensuring own and others' health and safety.

Essential Skills & Experience:

Strong administration skills
Xero & Arthur Property Management Software would be an advantage but not mandatory
Microsoft Office Package
Financial and commercial awareness
UK driving licence

Closing date:

Salary:
£24,000.00 per year

Benefits: