Business Systems Team Leader - Darwen, United Kingdom - Lancashire Teaching Hospitals NHS Foundation Trust

Lancashire Teaching Hospitals NHS Foundation Trust

Verified Company

Darwen, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a highly motivated team leader with ability and knowledge to manage our enterprising team of systems assistants and administrators?

ELFS is an NHS owned Shared Service organisation providing back-office transactional services to many NHS Trusts across England. Established in 2002, We are a business division of Lancashire Teaching Hospitals NHS Foundation Trust.

over the last 20 years we have helped the Trusts we work with to improve their services whilst reducing back-office costs.

We work in partnership with our clients building a strong working relationship and putting our customers at the heart of what we do.

As a result of our drive to grow and to deliver added value to our customers, we are advertising a role of Business Systems Team Leader to join our growing team and take the lead in managing the teams day to day operations with the objective of delivering a brilliant cost efficient service.

You will have a level of accountability for ongoing support and development of both bespoke ELFS and 3rd party software to support both the ELFS teams and clients we provide services for.

We are looking for an individual with team leading experience who is keen manage a diverse team and help lead the way on optimising our processes whilst ensuring we continue to provide a fantastic customer experience.

You will be given the opportunity to use your skills and experience to maximise the benefits that effective use of technology can bring to our team.

Your main responsibility will include day to day management of the team, providing on-going support as well as ensuring that all operational staff are sufficiently trained to complete daily duties.

A vast majority of the activity within the team is received and recorded within our CRM platform (hornbill service manager), part of your role will be to ensure that workloads within the CRM platform are managed, allocated and ultimately ensure that requests are completed in a professional and efficient manner.

As a Business Systems Team Leader, you will be expected to work closely with other Operational staff and management across varying divisions and departments within ELFS.

In addition, you will play a key role in areas relating to systems management and development. as an organisation, we are always looking to progress, your input in identifying improvements and efficiencies will be key. This will include liaising with system providers in regards to upgrades, potential system developments and business as usual issues.

At ELFS, our aspiration is to be the leading provider of back-office services to NHS trusts in England.

Currently we operate from 3 locations in the North West of England with our main office being based in Darwen in Lancashire.

We operate a hybrid working policy giving you the flexibility to work from home as well as in the office.

We believe our people are our greatest asset and we proactively invest in training and developing our people to help them build great careers.

In addition, we offer all the benefits of being part of the NHS.

Working in ELFS gives you the knowledge and a sense of pride that the work you do enables our customers to focus on delivering patient services.

Provision of the efficient and effective day to day operation of ELFS Business Systems Team

Plan and organise the work of the Team
Responsible for the management of system access ensuring the integrity and security of the password master files.
Monitor support requests raised by client organisations and ensure that these requests are resolved within the strict deadlines ensuring that detailed records and audit trails for any changes are up to date.
Monitor the finance system performance for client organisations and escalating these within the Finance Systems team where appropriate
Responsible for ensuring all interfaces are loaded into Client ledger systems as per Client SLA's
Assist with the design and build of new client ERP systems