Enquiries and Experience Officer - Shefford, United Kingdom - NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board

NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board
NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board
Verified Company
Shefford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Preparing appropriate and well written responses for sign off by the relevant Executive. 8.

Support the Enquiries and Experience Manager to create informative, accurate reporting to support the organisation to identify themes and trends, potential service improvements, outcomes and drivers for change 9.

Be able to constantly re-prioritise in the face of fluctuating volumes of work and be resilient in difficult and/or sensitive situations involving conflict, bereavement and challenge.


  • Negotiate with all parties to ensure that the lead on multi-agency complaints is proportional and appropriate 11.Support the Enquiries and Experience Manager in maintaining key relationships with stakeholders such as NHSE, PHSO, neighbouring ICBs, Healthwatch and Complaints Advocacy providers. The post holder may be required to attend face to face meetings on and off site with patients, complainants and providers in order to facilitate local resolution. This could be at any stage of the process.
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