Helpdesk Engineer - Derby, United Kingdom - Experis LTD

Experis LTD

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Helpdesk Engineer - French & German speaking

Fully Remote working

Permanent

Package to £30k

Overview

My client is a leading It Support Consultancy established for over 35years, providing IT services and solutions across the globe. They are looking a German and French Speaking Helpdesk Engineer to join their established dedicated 24/7 multi-lingualservice desk.
Key Responsibilities & Accountabilities

Responsible for providing Level 1 Technical and Service Desk support via phone and remote log in
Logging calls into the ticket management system to ensure the correct ticket management process Is used
Ensure all tickets are moved into the correct support queues and assigned to the appropriate Engineers
Dealing with International calls from our clients and must be able to engage with them technically and competently

Key Requirements